Key Accounts Manager

Adecco India; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Adecco India is seeking a Key Account Manager (KAM) in Chennai to acquire, manage, and grow strategic enterprise accounts. You will build strong customer relationships and drive revenue through upselling connected services, while coordinating with internal teams for seamless service delivery.

Ideal candidates have 4–7+ years in Telecom/IT services with a proven sales track record and MBA preferred. You will serve as the main contact for major accounts and negotiate contracts to achieve targets.

Qualifications

• The candidate should have a graduate degree with MBA preferred.
• 4 to 7+ years in Telecom, ISP, Broadband, IT Services, or Enterprise Sales.
• Proven track record in achieving sales targets and managing enterprise customers.

Responsibilities

• Develop and maintain strong relationships with key enterprise customers.
• Act as the primary point of contact for assigned accounts.
• Drive revenue growth through upselling and cross-selling telecom and broadband solutions.
• Understand customer business needs and propose connectivity and managed services.
• Monitor account performance and ensure sales targets are met.
• Conduct client meetings, presentations, and contract negotiations.
• Coordinate with internal teams for seamless service delivery.
• Resolve customer issues and manage escalations effectively.
• Track market trends and identify new business opportunities.
• Maintain accurate customer records and pipeline data using CRM tools.

Skills

Relationship management

Enterprise sales

Account management

Upselling & cross-selling

CRM proficiency

Strategic selling

Communication

Negotiation

Stakeholder management

Education

Graduate degree

MBA preferred

Tools

CRM software (e.g., Salesforce)

Job description

Key Account Manager (KAM)

Location- Chennai

Job Summary

The Key Account Manager (KAM) is responsible for acquiring, managing, and growing strategic enterprise accounts. The role involves building strong customer relationships, identifying business opportunities, ensuring customer satisfaction, and achieving sales and revenue targets.

Key Responsibilities

• Develop and maintain strong relationships with key enterprise customers.
• Act as the primary point of contact for assigned accounts.
• Drive revenue growth through upselling and cross-selling telecom and broadband solutions.
• Understand customer business needs and propose suitable connectivity and managed service solutions.
• Monitor account performance and ensure achievement of sales targets.
• Conduct client meetings, presentations, and contract negotiations.
• Coordinate with internal teams such as technical support, service delivery, and marketing for seamless customer service.
• Resolve customer issues and manage escalations effectively.
• Track market trends and identify new business opportunities.
• Maintain accurate customer records and pipeline data using CRM tools.

Preferred Qualifications

• Graduate degree; MBA preferred.
• 4 to 7+ years of experience in Telecom, ISP, Broadband, IT Services, or Enterprise Sales.
• Proven track record in achieving sales targets and managing enterprise customers.