Key Account Operator - Quick Commerce

Prolicious; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Prolicious is seeking a Key Account Operator – Quick Commerce to manage and grow our Q-Commerce business on Blinkit, Instamart, Zepto and other platforms. This hands-on role requires working with platform Category Managers and coordinating day-to-day operations.

You will monitor inventory, fill rates, margins and ROAS, drive promotions, optimize ads, and look for expansion into new cities and dark stores, while keeping profitability in mind.

Qualifications

• 1–3 years of hands-on experience in E-commerce or Q-Commerce operations/account management.
• Prior experience coordinating with Q-Commerce platforms and their Category Managers.
• Food & Beverage / FMCG experience is preferred.
• Understanding of inventory, fill rates, GRN, stock availability and sales performance.
• Comfortable working with numbers including sales, margins, GMV and ROAS.
• Good working knowledge of Excel/Google Sheets, including VLOOKUPs and Pivot Tables.
• Exposure to Blinkit Ads, Instamart Ads or similar advertising platforms will be an advantage.

Responsibilities

• Manage day-to-day business and operations across Q-Commerce platforms.
• Coordinate regularly with Category Managers at Blinkit, Instamart, Zepto and other platforms.
• Track product availability, inventory and fill rates across platforms and dark stores.
• Identify stock-outs or low availability and coordinate with internal/platform teams for quick resolution.
• Work towards improving sales and product offtakes across platforms.
• Manage and optimize platform ads, promotions and product visibility.
• Track advertising performance and ROAS.
• Monitor sales, margins and profitability at platform and SKU level.
• Coordinate promotional plans while keeping margins and profitability in mind.
• Identify opportunities for expansion into new cities and dark stores.
• Coordinate new product/SKU listings and activations on Q-Commerce platforms.

Skills

E-commerce operations

Account coordination

Data analysis

Inventory management

Tools

Excel/Google Sheets

VLOOKUP

Pivot Tables

Blinkit Ads

Instamart Ads

Job description

Prolicious is a fast-growing healthy food brand focused on making everyday Indian foods healthier without compromising on taste. Our range includes khakhra, thins, mathri, bhujiya, pasta, vermicelli and other everyday foods with a strong focus on protein and fibre.

We sell through our own D2C platform as well as Amazon, Blinkit, Swiggy Instamart and other channels.

About the Role

We are looking for a Key Account Operator – Quick Commerce to manage and grow our business across Blinkit, Swiggy Instamart, Zepto and other Q-Commerce platforms. This is a hands‑on role for someone who understands Q‑Commerce operations, can work comfortably with numbers and can coordinate directly with platform Category Managers.

Key Responsibilities

• Manage day‑to‑day business and operations across Q‑Commerce platforms.
• Coordinate regularly with Category Managers at Blinkit, Instamart, Zepto and other platforms.
• Track product availability, inventory and fill rates across platforms and dark stores.
• Identify stock‑outs or low availability and coordinate with internal/platform teams for quick resolution.
• Work towards improving sales and product offtakes across platforms.
• Manage and optimize platform ads, promotions and product visibility.
• Track advertising performance and ROAS.
• Monitor sales, margins and profitability at platform and SKU level.
• Coordinate promotional plans while keeping margins and profitability in mind.
• Identify opportunities for expansion into new cities and dark stores.
• Coordinate new product/SKU listings and activations on Q‑Commerce platforms.

What We Are Looking For

• 1–3 years of hands‑on experience in E‑commerce or Q‑Commerce operations/account management.
• Prior experience managing or coordinating with Q‑Commerce platforms and their Category Managers.
• Food & Beverage / FMCG experience is preferred.
• Understanding of inventory, fill rates, GRN, stock availability and sales performance.
• Comfortable working with numbers including sales, margins, GMV and ROAS.
• Good working knowledge of Excel/Google Sheets, including VLOOKUPs and Pivot Tables.
• Exposure to Blinkit Ads, Instamart Ads or similar advertising platforms will be an advantage.
• Strong follow‑up and problem‑solving skills, with the ability to resolve operational issues quickly.
• Good communication and coordination skills.
• Ability to work independently in a fast‑paced startup environment.

Good to Have

• Experience working with a brand and managing multiple E‑commerce/Q‑Commerce platforms.
• Experience independently handling Category Managers.
• Understanding of platform-wise P&L and profitability.
• Exposure to healthy food, protein, wellness or FMCG categories.

What You’ll Get

• Opportunity to work closely with the leadership and founding team.
• Hands‑on ownership of Q‑Commerce accounts.
• Exposure to Q‑Commerce, E‑commerce, D2C and offline business channels.
• Opportunity to learn and grow with a fast‑growing food startup.