Key Account Manager – Quick Commerce

&Done; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Collaborative and people-first work-cf

Learning and growth opportunities

Job summary

&Done in Gurugram is seeking a Key Account Manager for Quick Commerce to manage and grow relationships with platforms like Blinkit, Zepto, Instamart, and more. You will drive revenue, optimize listings, inventory, and campaigns, and coordinate with cross-functional teams to deliver strong results.

The role emphasizes ownership, data-driven decisions, and fast execution in a dynamic quick-commerce environment based at Gurugram HQ. Competitive salary and growth opportunities are offered.

Qualifications

• 2–4 years of experience in e-commerce / quick commerce / marketplace management.
• Strong analytical mindset with comfort in working with data.
• Hands-on experience with Nykaa, Blinkit, Zepto, Swiggy Instamart, etc.
• Ability to manage multiple stakeholders and drive execution.
• High ownership, problem-solving attitude, and attention to detail.

Responsibilities

• Manage and grow relationships with quick commerce platforms.
• Drive revenue growth across categories, SKUs, and cities.
• Optimize listings, inventory, and campaigns for better performance.
• Plan inventory with supply chain to minimize stockouts.
• Coordinate cross-functionally with marketing, supply chain, and finance.
• Track performance metrics and share regular reports.

Skills

Analytical mindset

Stakeholder management

Platform experience

Job description

Key Account Manager – Quick Commerce – &Done

At &Done, were redefining what high-performance haircare looks like for Indian hair. Backed by biotechnology and scientific precision, our formulations are designed specifically for Indian hair and weatherdes delivering results global brands werent built to offer.

Your Role: Key Account Manager – Quick Commerce

As a Key Account Manager – Quick Commerce, you will be responsible for managing and growing our relationships with platforms like Blinkit, Zepto, Instamart, etc. You will drive revenue, ensure operational excellence, and work cross-functionally to optimize performance across listings, inventory, and campaigns.

Key Responsibilities (KRAs)

• Account Management & Growth
• Own P&L for all quick commerce platforms
• Drive revenue growth by identifying opportunities across categories, SKUs, and cities
• Build strong relationships with platform account managers
• Assortment & Listing Optimization
• Ensure all SKUs are live, optimized, and performing well
• Continuously improve product visibility, content, and discoverability
• Launch new SKUs in a timely and structured manner
• Inventory & Supply Coordination
• Work closely with supply chain and operations to maintain optimal inventory levels
• Minimize stockouts and ensure high fill rates across platforms
• Plan inventory based on demand trends and platform insights
• Campaign Planning & Execution
• Plan and execute platform-led campaigns, discounts, and promotions
• Monitor campaign performance and optimize spends for maximum ROI
• Collaborate with marketing for creatives and visibility boosts
• Data Analysis & Reporting
• Track daily/weekly performance metrics across platforms
• Generate actionable insights from sales, inventory, and campaign data
• Share regular performance reports with internal stakeholders
• Cross-functional Collaboration
• Work with marketing, supply chain, and finance teams to align execution
• Ensure smooth coordination for launches, campaigns, and replenishment

Key Performance Indicators (KPIs)

• Revenue Growth: Month-on-month and platform-wise sales growth
• Availability Metrics: % in-stock rate and fill rate across platforms
• Stockouts: Reduction in lost sales due to stockouts
• SKU Performance: Contribution of top SKUs and new launches
• Campaign ROI: Return on spends for platform promotions
• Listing Health: % of optimized listings (images, descriptions, rankings)
• Order Fulfillment Metrics: Cancellation rate, service levels
• Platform Relationships: Qualitative feedback and support from platform partners

What We Looking For

• 2–4 years of experience in e-commerce / quick commerce / marketplace management
• Strong analytical mindset with comfort in working with data
• Hands-on experience with platforms like Nykaa, Blinkit, Zepto, Swiggy Instamart, etc.
• Ability to manage multiple stakeholders and drive execution
• High ownership, problem-solving attitude, and attention to detail

This role is ideal for someone who wants to take charge of a brands growth engine and directly impact business growth.

Gurugram HQ

Competitive salary + High ownership and visibility in a growing organization

Perks: Collaborative and people-first work culture + Learning and growth opportunities across functions

Skills: quick commerce,inventory management,campaigns