Key Account Manager North India

Milestone Inc; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Milestone Systems in India seeks a seasoned Key Account Manager to lead strategic partnerships and drive growth across the Northern region. You will manage a portfolio of large, active end-customer accounts, build trust, uncover opportunities, and coordinate with internal teams to deliver value.

Reporting to the Sales Team Lead, North & East, you will plan accounts, pursue new business, and develop compelling value propositions for Milestone's data-driven video tech solutions.

Qualifications

• Bachelor's degree or higher in business or related field.
• Over 10 years of sales experience in tech sectors.
• Proven track record selling complex technical solutions.
• Experience with enterprise accounts and channel sales.

Responsibilities

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.
• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.
• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.
• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

Skills

Strategic sales

Enterprise accounts

Channel sales

Client relationship management

Opportunity identification

Tech solutions selling

Education

Bachelor's degree or above

Job description

Job Description:

Are you a seasoned Key Account Manager with a passion for driving business growth in the technology and security sectors? Join Milestone Systems to spearhead strategic partnerships and contribute to our high-growth journey across the Northern region in India. In this role, youll take charge of a portfolio of large, active end customer accounts, leveraging your expertise to maintain relationships, identify opportunities, and drive business growth.

As the Key Account Manager, your primary responsibilities will include:

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.
• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.
• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.
• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

What Youll Be Doing:

• Report directly to the Sales Team Lead, North & East and maintain a high level of engagement with Milestone Field Sales resources.
• Conduct end-customer account planning and prioritization.
• Drive business development plans with tech partners & Marketing.
• Collaborate effectively with internal teams to align partner activities with overarching company goals.
• Follow up on leads and hunt for new opportunities.
• Diagnose business issues and position our solution capabilities.
• Coordinate proof of concept and facilitate collaboration between stakeholders.
• Stay updated on the competitive environment.
• Given the regional scope of the role, frequent travel throughout India is expected to meet with key accounts, attend industry events, etc.

The ideal candidate should possess the following qualifications:

• A bachelor’s degree and above in Business-related studies or equivalent experience operating at a strategic level.
• Over a decade of sales experience, bringing a wealth of knowledge and expertise to the table.
• Proven track record of successfully selling technical solutions, making complex concepts accessible to clients.
• Familiarity with relevant industry sectors, providing a deep understanding of client needs and market dynamics.
• Excellence in managing large enterprise accounts, consistently delivering value, and exceeding expectations.
• Experience in channel sales strategies enabling maximization of market penetration and effective revenue growth.

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion.