Key Account Manager, North India

Milestone Systems; Delhi; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Milestone Systems, a leading data-driven video technology software provider, seeks a seasoned Key Account Manager for the Northern region in India. You will own large end customer accounts, build trusted relationships, identify growth opportunities, and drive revenue through strategic planning and cross-selling.

Ideal candidates bring 10+ years of sales experience, a track record of selling technical solutions, and strong stakeholder management.

Qualifications

• Bachelor’s degree or higher in Business or related field, or equivalent experience.
• 10+ years of sales experience, with a track record of selling technical solutions.
• Proven ability to manage large enterprise accounts and drive revenue growth.

Responsibilities

• Strategic account planning: identify focus accounts and stakeholders.
• Manage end-to-end relationship with key customers and partners.
• Cross-sell and upsell services to increase revenue per account.
• Coordinate projects and ensure timely delivery and client satisfaction.
• Understand client needs and tailor solution offerings accordingly.
• Maintain strong market and competitor insights to inform strategy.

Skills

Strategic account planning

Relationship management

Cross-selling & upselling

Communication

Travel readiness

Education

Bachelor’s degree or higher

Tools

CRM software

Sales analytics tools

Job description

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.

Are you a seasoned Key Account Manager with a passion for driving business growth in the technology and security sectors? Join Milestone Systems to spearhead strategic partnerships and contribute to our high-growth journey across the Northern region in India. In this role, you'll take charge of a portfolio of large, active end customer accounts, leveraging your expertise to maintain relationships, identify opportunities, and drive business growth.

As the Key Account Manager, your primary responsibilities will include:

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.
• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.
• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.
• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

What You'll Be Doing:

• Report directly to the Sales Team Lead, North & East and maintain a high level of engagement with Milestone Field Sales resources.
• Conduct end-customer account planning and prioritization.
• Drive business development plans with tech partners & Marketing.
• Collaborate effectively with internal teams to align partner activities with overarching company goals.
• Follow up on leads and hunt for new opportunities.
• Diagnose business issues and position our solution capabilities.
• Coordinate proof of concept and facilitate collaboration between stakeholders.
• Stay updated on the competitive environment.
• Given the regional scope of the role, frequent travel throughout India is expected to meet with key accounts, attend industry events, etc.

The ideal candidate should possess the following qualifications:

• A bachelor’s degree and above in Business-related studies or equivalent experience operating at a strategic level.
• Over a decade of sales experience, bringing a wealth of knowledge and expertise to the table.
• Proven track record of successfully selling technical solutions, making complex concepts accessible to clients.
• Familiarity with relevant industry sectors, providing a deep understanding of client needs and market dynamics.
• Excellence in managing large enterprise accounts, consistently delivering value, and exceeding expectations.
• Experience in channel sales strategies enabling maximization of market penetration and effective revenue growth.