Key Account Manager

Paytm; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm Payments Services Limited in Pune seeks a Key Account Manager (KAM) to lead merchant acquisition and growth in the Pune region, driving the expansion of digital payments for merchants. You will onboard new merchants, manage end-to-end sales cycles, nurture relationships, and collaborate with operations, product, and support to deliver tailored payment solutions.

The role demands field sales excellence, CRM proficiency, and independent work to meet targets in a fast-paced fintech

Qualifications

• Field sales and merchant onboarding experience in payments/fintech.
• Strong negotiation and relationship management skills.
• CRM tools and MS Office proficiency.
• Ability to work independently as an individual contributor and manage multiple priorities.

Responsibilities

• Lead end-to-end onboarding of new merchants, ensuring seamless integration into Paytm's payments ecosystem.
• Execute field sales strategies to identify, approach, and convert prospective merchants for EDC deployment.
• Manage the complete sales cycle from prospecting to closure and achieve targets.
• Build and nurture relationships with merchants and provide ongoing support to maximize satisfaction.
• Collaborate with operations, product, and customer support to deliver tailored merchant solutions.
• Analyze market trends and competitor activities to identify opportunities and optimize sales approaches.
• Prepare and present regular reports on sales performance and market insights.

Skills

Field sales

Merchant onboarding

EDC sales

Negotiation

Communication

CRM tools

MS Office

Independent contributor

Education

Bachelor's degree in Business/Marketing/Finance

Tools

CRM tools

MS Office

Job description

Job Summary

Job Title: KAM Sales Pune

Location: Pune

Experience: 3-8 Years

About the Role

As a Key Account Manager (KAM) Sales at Paytm Payments Services Limited, you will drive merchant acquisition and growth in Pune, directly impacting our mission to expand digital payments and financial inclusion across India.

Role and Responsibilities

• Lead end-to-end onboarding of new merchants, ensuring seamless integration into Paytms digital payments ecosystem.
• Execute field sales strategies to identify, approach, and convert prospective merchants for EDC (Electronic Data Capture) machine deployment.
• Manage the complete sales cycle as an individual contributor, from prospecting to closure, ensuring achievement of assigned targets.
• Build and nurture strong relationships with merchants, providing ongoing support and resolving operational issues to maximize merchant satisfaction.
• Collaborate with cross-functional teams including operations, product, and customer support to deliver tailored solutions for merchant needs.
• Analyze market trends and competitor activities to identify new business opportunities and optimize sales approaches.
• Prepare and present regular reports on sales performance, merchant feedback, and market insights to management.

Qualifications

Must-Have

• Proven experience in field sales, merchant onboarding, and EDC machine sales within the payments or financial services industry.
• Strong negotiation, communication, and relationship management skills.
• Ability to work independently as an individual contributor and manage multiple priorities.
• Proficiency in using CRM tools and MS Office Suite.
• Deep understanding of digital payments, merchant acquisition processes, and POS/EDC technologies.

Preferred

• Bachelors degree in Business, Marketing, Finance, or a related field.
• Domain expertise in digital payments, fintech, or financial services.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset and adaptability to a fast-paced environment.