Key Account Manager 675

Paytm Payments Services; Dadri; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading digital payments firm based in India is seeking a Key Account Manager (Enterprise Business) to manage and expand relationships with strategic merchants. This role entails driving the adoption of payment solutions, ensuring satisfaction, and maximizing revenue from assigned accounts. Candidates must have 6–8 years in account management or related fields, strong payment product knowledge, and excellent relationship skills. The position is based in Noida, Mumbai, or Bangalore.

Qualifications

• 6–8 years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
• Strong understanding of payment gateway products, APIs, integrations, and settlement processes.
• Proven track record of achieving sales/revenue targets and account growth.

Responsibilities

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Drive upsells and cross-sell of payment products.

Skills

Account Management

Payments Knowledge

Client Relationship Management

Negotiation

Data Analysis

Education

Bachelor’s/master’s degree in business, Finance, or related field

Tools

Payment Gateway Products

Job description

Key Account Manager (Enterprise Business)

About Paytm Group:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Paytm Payments Services (PPSL):

PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants. The Business Payments team is responsible for designing disbursal solutions for large and mid‑sized corporates for their vendor/ customers/ channel partners/employees. The team also plays a key role in tax saving solutions for employees of top corporates.

About the role:

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities within assigned accounts. Cross‑sell of other products related to this business is expected. Also, focus on revenue numbers and increasing the revenues at the end of the financial year by getting additional business from existing and new merchants.

Responsibilities

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision‑makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross‑sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.

Qualifications & Skills

• Bachelor’s/master’s degree in business, Finance, or related field.
• 6–8 years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
• Strong understanding of payment gateway products, APIs, integrations, and settlement processes.
• Proven track record of achieving sales/revenue targets and account growth.
• Excellent communication, presentation, and relationship management skills.
• Ability to analyze data, prepare reports, and present insights to clients and leadership.
• Problem‑solving and negotiation skills with a customer‑first approach.

Superpowers / Skills

• High level of drive, initiative, and self‑motivation.
• Ability to take internal and external stakeholders along.
• Understanding of Technology and User Experience.
• Love for simplifying.
• Growth Mindset.
• Willingness to experiment and improve continuously.

Location: Noida, Mumbai, or Bangalore