Key Accounts Manager (Payments team)

Paytm; Bengaluru; On-site; INR 550,000 - 950,000; Full time

Job summary

Paytm is seeking a result-driven Key Account Manager (KAM) to manage and grow relationships with key merchants in India. The role focuses on driving merchant engagement, increasing payment acceptance, growing GMV, and cross-selling payment solutions across UPI, QR, Soundbox, and EDC.

The candidate should have 1–4 years of KAM or related experience, strong communication and analytical skills, and be comfortable in a target-driven environment. Proficiency in MS Excel and CRM tools is required.

Qualifications

• Graduate in any discipline (MBA is an added advantage).
• 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.
• Strong communication, negotiation, and relationship management skills.
• Ability to analyze merchant performance and identify growth opportunities.
• Comfortable working in a target-driven environment.
• Proficient in MS Excel and CRM tools.

Responsibilities

• Manage a portfolio of key merchant accounts and build long-term relationships.
• Drive merchant activation, engagement, and business growth.
• Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
• Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other value-added services.
• Conduct regular business reviews with merchants and recommend growth opportunities.
• Coordinate with internal teams to resolve merchant issues quickly.
• Monitor merchant performance and work to improve retention and reduce churn.
• Track competition and market trends to identify new business opportunities.
• Achieve monthly sales, revenue, and activation targets.

Skills

Communication

Negotiation

Relationship management

Education

Bachelor's degree

MBA (advantage)

Tools

MS Excel

CRM tools

Job description

Job Description Key Account Manager (KAM)

Experience :01 - 04 Years

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

QR – QR is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology.

Role Overview

We are looking for an energetic and customer-focused Key Account Manager to manage and grow relationships with key merchants. The ideal candidate will be responsible for driving merchant engagement, increasing payment acceptance, growing GMV, and identifying opportunities to cross-sell payment solutions.

Key Responsibilities

• Manage a portfolio of key merchant accounts and build long-term relationships.
• Drive merchant activation, engagement, and business growth.
• Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
• Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other value-added services.
• Conduct regular business reviews with merchants and recommend growth opportunities
• Coordinate with internal teams to resolve merchant issues quickly.
• Monitor merchant performance and work to improve retention and reduce churn.
• Track competition and market trends to identify new business opportunities.
• Achieve monthly sales, revenue, and activation targets.

Eligibility

• Graduate in any discipline (MBA is an added advantage).
• 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.
• Strong communication, negotiation, and relationship management skills.
• Ability to analyze merchant performance and identify growth opportunities
• Comfortable working in a target-driven environment.
• Proficient in MS Excel and CRM tools.

Preferred Skills

• Experience in merchant acquiring or digital payments.
• Understanding of UPI, QR, POS/EDC, and Soundbox solutions.
• Excellent problem-solving and stakeholder management skills.

Key Performance Indicators (KPIs)

• GMV Growth
• Merchant Activation
• Active Merchant Rate
• Cross-sell Revenue
• Merchant Retention
• Customer Satisfaction
• Target Achievement

Educational Qualification:

Candidates with a bachelor's degree are preferred. However, undergraduate(12 pass) candidates who possess relevant skills and are willing to build a career in field sales are also encouraged to apply. Age has to be 18+ Years

Why join us:

Work with one of India’s leading digital payments ecosystems.

Fast-paced learning environment with strong career growth opportunities.

Performance-driven culture with attractive incentives

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500mn + registered users,21mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital ending story is brewing here. It’s your opportunity to be a part of the story!