Key Account Manager Lead 680

Paytm Payments Services; Bengaluru; Hybrid; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading digital payments firm is seeking a Key Account Manager - Lead to oversee their enterprise client management function. This role involves driving revenue through account retention, upsell, and cross-sell initiatives. The ideal candidate will have 10–12 years of experience in Enterprise Sales, with at least 3 years in a leadership role. Responsibilities include managing a team of Key Account Managers, nurturing relationships with large merchants, and collaborating with various teams to implement tailored solutions.

Qualifications

• 10–12 years of experience in Enterprise Sales / Key Account Management in Payments or Fintech.
• Minimum 3+ years in a leadership role managing account managers.
• Deep understanding of payment gateway ecosystem and APIs.

Responsibilities

• Lead and mentor a team of Key Account Managers.
• Build and nurture relationships with decision-makers at large merchants.
• Drive upsell and cross-sell of payment solutions.

Skills

Leadership

Account Management

Negotiation

Strategic Planning

Communication

Education

Engineering graduate/post graduate

Job description

Title: Key Account Manager - Lead (Enterprise Business)

About the role

We are looking for an experienced Key Account Manager Lead to head and grow our merchant account management function. The role requires strategic ownership of enterprise client relationships, leading a team of KAMs, and driving revenue through strong account retention, upsell, and cross-sell initiatives in the digital payments ecosystem.

Expectations/ Requirements

Lead and mentor a team of Key Account Managers to manage enterprise and strategic merchant accounts.

Build and nurture long‑term relationships with CXOs and decision‑makers at large merchants.

Own the P&L of enterprise accounts, ensuring revenue growth, merchant retention, and expansion.

Drive upsell and cross‑sell of payment solutions (Cards, UPI, Net Banking, BNPL, Wallets, APIs, POS).

Collaborate with Product, Tech, Operations, Risk & Compliance teams to deliver tailored solutions.

Oversee contract negotiations, commercials, and SLAs with high‑value accounts.

Track transaction trends, analyze performance, and identify strategic opportunities for growth.

Resolve escalations and ensure high merchant satisfaction and NPS scores.

Monitor competition, market developments, and regulatory changes to shape client strategy.

Report business performance and forecasts to senior leadership.

Qualifications & Skills

Engineering graduate/post graduate.

10–12 years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI.

Minimum 3+ years in a leadership role managing account managers or enterprise sales teams.

Deep understanding of payment gateway ecosystem, APIs, integrations, risk & settlement processes.

Proven record of achieving revenue targets and managing large merchant portfolios.

Strong leadership, team management, and people development skills.

Excellent communication, negotiation, and stakeholder management abilities.

Data‑driven mindset with the ability to derive insights and build business cases.

Superpowers / Skills that will help you succeed in this role

• High level of drive, initiative, and self‑motivation
• Ability to take internal and external stakeholders along
• Understanding of technology and user experience
• Love for simplifying
• Growth mindset
• Willingness to experiment and improve continuously

Location: Noida, Mumbai or Bangalore

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!