Senior Manager - KAM Sales-573

Paytm Payments Services; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

A leading digital payments company in India is seeking a Key Account Manager to manage and grow customer relationships, acquire new merchants, and achieve sales targets. The ideal candidate has a strong sales background, excellent communication skills, and the capability to design strategic business plans. Preferred educational background includes an MBA. The position focuses on revenue growth and requires a hands-on approach to sales management.

Qualifications

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Demonstrated ability to communicate, present, and influence credibly at all organizational levels.
• Proven ability to drive the sales process from plan to close.

Responsibilities

• Acquire new merchants for corporate payments.
• Achieve growth and hit sales targets by managing the sales team.
• Design and implement a strategic business plan to expand the company’s customer base.

Skills

Sales experience

Negotiation skills

Communication skills

Business sense

Customer relationship management

Education

MBA

Job description

KAM Sales

About Us

Paytm is India’s leading digital payments and financial services company focused on driving consumers and merchants to its platform by offering a variety of payment use cases such as utility payments, money transfers, and payment instruments including Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later.

About the Team

Paytm Payment Gateway enables thousands of online merchants to provide a frictionless payment experience. The team is responsible for growing Paytm’s Payment Aggregator Payment Gateway (PA PG) business across Indian merchants and for designing disbursal solutions for large and mid‑sized corporates. The team also plays a key role in tax‑saving solutions for employees of top corporates.

About the Role

The role is for a Key Account Manager (KAM) who will manage and grow the existing customer portfolio, maintain client relationships through regular interactions, and cross‑sell Paytm products. The incumbent will focus on revenue growth and achieving financial targets by strengthening relationships with existing and new merchants.

Expectations / Responsibilities

• Acquire new merchants for corporate payments.
• Achieve growth and hit sales targets by managing the sales team.
• Design and implement a strategic business plan to expand the company’s customer base and ensure strong market presence.
• Own recruiting, objective setting, coaching, and performance monitoring of sales representatives.
• Build and promote strong, long‑lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while staying aware of new products and competition status; track and analyze competition.

Requirements & Skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels.
• Proven ability to drive the sales process from plan to close.
• Strong business sense, negotiation skills, and industry expertise.
• Develop a thorough understanding of key clients’ needs and requirements and prepare customized solutions; upsell and cross‑sell the Paytm suite of products.

Superpowers / Skills that will Help You Succeed

• High level of drive, initiative, and self‑motivation.
• Ability to engage internal and external stakeholders.
• Understanding of technology and user experience.
• Love for simplifying complex problems.
• Growth mindset.
• Willingness to experiment and improve continuously.

Education

Preferably MBA.