Manager / Senior Manager - KAM Sales 593

Paytm Payments Services; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading digital payments company is seeking a Key Account Manager to manage enterprise merchant relationships and drive the adoption of innovative payment solutions. The successful candidate will have 6-8 years of experience in Key Account Management or Enterprise Sales, alongside strong communication and relationship management skills. This role offers the opportunity to work in a dynamic environment with a focus on client satisfaction and revenue growth.

Qualifications

• 6–8 years of experience in Key Account Management, Enterprise Sales, or Merchant Management.
• Strong understanding of payment gateway products and APIs.
• Proven track record of achieving sales/revenue targets.

Responsibilities

• Manage a portfolio of enterprise and strategic merchant accounts.
• Build and maintain strong client relationships with decision-makers.
• Drive upsells and cross-sell of payment products.
• Ensure timely issue resolution to maintain client satisfaction.

Skills

Key Account Management

Enterprise Sales

Relationship Management

Communication Skills

Data Analysis

Education

Bachelor’s or master’s degree in business or finance

Job description

Key Account Manager (Enterprise Business)

About Paytm Group: Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Paytm provides services such as utility payments and money transfers, and empowers users to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid – Buy Now, Pay Later. For merchants, Paytm offers acquiring devices such as Soundbox, EDC, QR and a Payment Gateway that aggregates payments through PPI and other banks’ instruments. Paytm also enhances merchant businesses with commerce services through advertising and the Paytm Mini app store, and offers credit services such as merchant loans, personal loans, and BNPL sourced by its financial partners.

About Paytm Payments Services (PPSL):

PPSL enables thousands of online merchants to offer a world‑class frictionless payment experience. Present across large enterprises and startups, PPSL’s Online Payment Gateway is a B2B Business regulated by RBI. We design disbursal solutions for large and mid‑sized corporates and play a key role in tax‑saving solutions for employees of top corporates.

The role:

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, maximizing revenue opportunities, and increasing the revenues at the end of the financial year by acquiring additional business from both existing and new merchants.

Expectations / Requirements:

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision‑makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross‑sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.

Qualifications & Skills

Bachelor’s or master’s degree in business, finance, or a related field.

6–8 years of experience in Key Account Management, Enterprise Sales, or Merchant Management in Payments, Fintech, or BFSI.

Strong understanding of payment gateway products, APIs, integrations, and settlement processes.

Proven track record of achieving sales/revenue targets and account growth.

Excellent communication, presentation, and relationship management skills.

Ability to analyze data, prepare reports, and present insights to clients and leadership.

Problem‑solving and negotiation skills with a customer‑first approach.

Superpowers / Skills that will help you succeed in this role:

• High level of drive, initiative, and self‑motivation
• Ability to take internal and external stakeholders along
• Understanding of technology and user experience
• Experience with simplifying and improving processes
• Love for a growth mindset
• Willingness to experiment and continuously improve

Location

Noida, Mumbai or Bangalore

Why join us:

We give immense opportunities to make a difference and have a great time doing it. You are challenged and encouraged to do meaningful work for yourself and customers/clients. Our successes are rooted in our people’s collective energy and unwavering focus on the customer.

Compensation:

We believe in creating wealth for right‑fit talent. With a unique position to democratize credit for deserving consumers and merchants, you have an opportunity to be part of India’s largest digital lending story.