Key Account Manager

Savino Del Bene GmbH; New Delhi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Savino Del Bene GmbH in New Delhi, India seeks an experienced professional to manage strategic and key customer accounts within logistics. You will ensure high customer satisfaction, review performance metrics, and drive opportunities for growth.

The role requires strong stakeholder management, excellent communication, and the ability to handle escalations while building long-term client relationships across operations and sales teams.

Qualifications

• 5+ years of experience in customer service and key account management within logistics/freight forwarding.
• Strong stakeholder management and communication skills.
• Ability to handle escalations and build long-term customer relationships.

Responsibilities

• Manage strategic and key customer accounts.
• Ensure high levels of customer satisfaction and retention.
• Review customer performance, service levels, and business opportunities.
• Coordinate with operations, sales, and overseas offices to address customer needs.
• Drive customer service excellence and process improvements.

Skills

Key account management

Customer service

Stakeholder management

Communication skills

Job description

Key Responsibilities:

• Manage strategic and key customer accounts.
• Ensure high levels of customer satisfaction and retention.
• Review customer performance, service levels, and business opportunities.
• Coordinate with operations, sales, and overseas offices to address customer needs.
• Drive customer service excellence and process improvements.

Requirements:

• 5+ years of experience in customer service and key account management within logistics/freight forwarding.
• Strong stakeholder management and communication skills.
• Ability to handle escalations and build long-term customer relationships.