Key Account Manager

cargo-partner GmbH; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A logistics company in Mumbai seeks an experienced professional to manage customer accounts and ensure satisfaction while delivering budgeted revenues. Responsibilities include defining service KPIs, training teams, and identifying growth opportunities. Ideal candidates will have over 10 years of experience, preferably in the logistics sector, and possess strong customer service and negotiation skills. Join our dynamic team and contribute to our mission of excellence.

Qualifications

• 10+ years of experience, preferably 2-5 years from relevant industry.

Responsibilities

• Manage identified customer accounts as the point of contact.
• Deliver budgeted revenues through selling of products/services.
• Agree on the scope of services and KPIs.
• Drive customer service executives to meet service delivery KPIs.
• Identify opportunities for expanding services with customers.

Skills

Customer Service Orientation

Achievement Orientation

Drive Initiative

Energy & Teamwork

Flexibility and Resilience

Process Orientation

Negotiation and Selling skills

Education

Graduate, PG/MBA preferable

Job description

Tasks & Responsibilities

• Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization
• Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers.
• Be the first point of contact for –
• Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
• Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer
• Disseminating the SOP and KPI’s across the product teams and training the teams on the same
• Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s
• Identifying opportunities for expanding services and organizing meetings with individual product heads tonanage the entire process up to closure(commercial agreement included)
• Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product.
• Renewal of contracts and commercial terms at regular intervals.
• Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required
• Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any
• Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
• Responsible for total customer satisfaction and resolution of all issues with the customer
• Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved

Years of Experience

• 10+years of experience, preferably 2-5 years from relevant industry

Behavioral Skills Needed

• Customer Service Orientation
• Achievement Orientation
• Drive Initiative
• Energy & Teamwork
• Flexibility and Resilience
• Process Orientation
• Negotiation and Selling skills

Qualification

• Graduate ,PG/MBA Preferable

Company Introduction

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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