Key Account Manager

cargo-partner

Chennai District

On-site

INR 1,200,000 - 2,000,000

Full time

14 days+

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Job summary

A logistics and supply chain company is looking for a Key Account Manager in Chennai to manage customer accounts and drive service delivery. The ideal candidate will have over 10 years of experience with a background in sales and customer service. This full-time position requires strong negotiation and teamwork skills. Join us in a dynamic environment focused on innovation and customer satisfaction.

Qualifications

10+ years of experience, preferably 2–5 years from relevant industry.

Responsibilities

Manage one or more identified customer accounts as the single point of contact.
Deliver budgeted revenues and gross margins through deep selling.
Drive individual customer service executives to ensure service delivery as per agreed KPIs.
Renew contracts and commercial terms at regular intervals.

Skills

Customer Service Orientation

Achievement Orientation

Drive Initiative

Energy & Teamwork

Flexibility and Resilience

Process Orientation

Negotiation and Selling skills

Education

Graduate, PG/MBA Preferable

Job description

Main Responsibilities

Manage one or more identified customer accounts and serve as the single point of contact within the company organization.
Deliver budgeted revenues and gross margins through deep selling and cross‑selling of products/services to the customers.
Agree on the scope of services and the KPI’s for measuring the quality of service delivery.
Draw up a clear SOP for each service and have it signed by the product heads and the customer.
Disseminate the SOP and KPI’s across the product teams and train the teams on the same.
Drive the individual customer service executives to ensure that the service delivery is as per agreed KPI’s.
Identify opportunities for expanding services and organize meetings with the individual product heads to manage the entire process up to closure (commercial agreement included).
Serve as the escalation point where service issues arise which are not properly handled by the individual customer service or operations within the product.
Renew contracts and commercial terms at regular intervals.
Ensure that the SOP and KPI’s are circulated to the concerned people within the company network where required.
Ensure regular reporting of KPI’s across product lines and submit the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any.
Schedule monthly and quarterly reviews and execute all agreed actions with the customer on time.
Maintain total customer satisfaction and resolve all issues with the customer.
Escalate open issues which are beyond agreed timelines within the company or the customer organization as the case may be until they are resolved.

Years of Experience

10+ years of experience, preferably 2–5 years from relevant industry.

Behavioral Skills Needed

Customer Service Orientation
Achievement Orientation
Drive Initiative
Energy & Teamwork
Flexibility and Resilience
Process Orientation
Negotiation and Selling skills

Qualification

Graduate, PG/MBA Preferable

Company Introduction

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and, to continue our commitment for excellence, we have joined the Nippon Express Group, which will now underpin all the values we constantly aspire to achieve, becoming a top 5 global player. As an end‑to‑end information logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today’s fast‑paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo‑partner journey with us.

cargo‑partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Seniority level