Key Account Manager (Corporate Sales)

cargo-partner GmbH; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

cargo-partner GmbH in Bengaluru seeks an experienced Account Manager to serve as the main contact for assigned customers and drive revenue and margins through strategic selling. The role requires coordinating SOPs, KPIs, and cross-functional training to ensure top service delivery and ongoing contract renewals.

The successful candidate will join a global logistics group, recently integrated into Nippon Express Group, fostering a culture of innovation and end-to-end information logistics support.

Qualifications

• 10+ years of experience, preferably 2-5 years from relevant industry.
• Graduate ,PG/MBA preferable.
• Strong customer service orientation and negotiation skills.

Responsibilities

• Manage one or more identified customer accounts as single point of contact.
• Deliver budgeted revenues and gross margins through deep selling and cross selling.
• Define scope of services and KPIs for measuring service delivery quality.
• Draw up SOP for each service and sign off by product heads and customer.
• Disseminate SOPs and KPIs across product teams and train them.
• Drive customer service executives to meet KPIs and ensure delivery per agreement.
• Identify opportunities to expand services and manage process to closure (commercial terms).
• Escalate issues beyond agreed timelines and ensure resolution.
• Renew contracts and commercial terms at regular intervals.
• Ensure KPI reports are circulated with analysis to the customer.

Skills

Customer service

Achievement orientation

Drive initiative

Teamwork

Flexibility

Process orientation

Negotiation & selling

Education

Graduate/PG MBA preferable

Job description

Tasks & Responsibilities :

• Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization
• Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers.
• Be the first point of contact for –
• Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
• Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer
• Disseminating the SOP and KPI’s across the product teams and training the teams on the same
• Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s
• Identifying opportunities for expanding services and organizing meetings with individual product heads to manage the entire process up to closure(commercial agreement included)
• Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product.
• Renewal of contracts and commercial terms at regular intervals.
• Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required
• Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any
• Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
• Responsible for total customer satisfaction and resolution of all issues with the customer
• Escalating open issues which are beyond agreed timelines within company or the customer organization as the case may be till they are resolved

Years of Experience

• 10+years of experience, preferably 2-5 years from relevant industry

Behavioral Skills Needed

• Customer Service Orientation
• Achievement Orientation
• Drive Initiative
• Energy & Teamwork
• Flexibility and Resilience
• Process Orientation
• Negotiation and Selling skills

Qualification

• Graduate ,PG/MBA Preferable

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.