Key Account Manager

Scry AI

Gurugram District

On-site

INR 2,000,000 - 3,500,000

Full time

14 days+

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Job summary

A leading AI solutions company is seeking a Key Account Manager in Gurugram, Haryana. This role involves managing a portfolio of high-value enterprise customers and driving adoption of AI solutions. The ideal candidate will have 4+ years of experience in key account management and strong consultative selling skills. Responsibilities include relationship management, account planning, and tracking performance. This is a full-time position with a mid-senior level seniority.

Qualifications

4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS.
Proven track record of managing and growing strategic accounts with complex deal cycles.
Strong consultative selling skills and experience engaging senior stakeholders.
Comfort discussing data, workflows, and business outcomes across BFSI, insurance, logistics or operations.
Experience with CRM tools and basic reporting in Excel/Google Sheets.

Responsibilities

Act as the primary point of contact for key enterprise accounts across BFSI, insurance, logistics, and industrial sectors.
Develop account plans with clear revenue, retention, and expansion objectives.
Track and report on key account health indicators, including usage, satisfaction, and risk signals.
Coordinate with product, solutions, and delivery teams for successful implementations and pilots.
Maintain CRM records, track account health, and provide leadership with regular forecasts.

Skills

Key account management

Consultative selling

Stakeholder management

Negotiation skills

CRM tools experience

Communication

Tools

HubSpot

Salesforce

Zoho

Job description

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Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Key Account Manager to own and grow strategic customer relationships, maximize account value, and position Scry AI as a long‑term transformation partner.

Role Overview

As a Key Account Manager at Scry AI, you will be responsible for managing a portfolio of high‑value enterprise customers. You will work closely with CXOs, business heads, and operational leaders to understand their priorities, drive adoption of Auriga, Collatio, and Concentio, and identify expansion opportunities. This role demands strong relationship‑building skills, commercial acumen, and a consultative approach to selling AI‑led solutions.

Key Responsibilities

Account Ownership and Relationship Management

Act as the primary point of contact for key enterprise accounts across BFSI, insurance, logistics, and industrial sectors
Build strong, trust‑based relationships with decision‑makers and influencers at multiple levels (business, IT, operations)
Conduct regular check‑ins, QBRs, and strategic reviews to align on goals, outcomes, and roadmap

Growth, Retention, and Commercial Management

Develop account plans with clear revenue, retention, and expansion objectives
Identify and close upsell/cross‑sell opportunities across Scry AI’s product suite
Own renewals and commercial discussions in collaboration with leadership and finance

Solution Consulting and Adoption

Deeply understand client use cases, processes, and KPIs to position Scry AI solutions effectively
Coordinate with product, solutioning, and delivery teams to design and execute successful implementations and pilots
Drive user adoption and value realization by ensuring the right training, enablement, and success metrics are in place

Internal Coordination and Escalation Management

Represent the voice of the customer internally and ensure timely resolution of issues or escalations
Collaborate with product teams to share feedback, feature requests, and insights from key accounts
Work closely with marketing and sales to develop case studies, references, and advocacy from satisfied customers

Reporting and Forecasting

Maintain accurate records of account activities, opportunities, and forecasts in the CRM
Track and report on key account health indicators, including usage, satisfaction, and risk signals
Provide regular updates to leadership on account performance, risks, and growth opportunities

Required Qualifications and Skills

4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS
Proven track record of managing and growing strategic accounts with complex deal cycles
Strong consultative selling skills and experience engaging senior stakeholders (CXO, business heads, IT leaders)
Comfortable discussing data, workflows, and business outcomes in domains like BFSI, insurance, logistics, or operations
Experience working with CRM tools (e.g., HubSpot, Salesforce, Zoho) and basic reporting in Excel/Google Sheets
Excellent communication, negotiation, and stakeholder management skills

Our Ideal Candidate

Thinks like a strategic partner to customers, not just an account manager
Is proactive about identifying value, expansion opportunities, and risk in their accounts
Can translate AI capabilities into business outcomes and ROI for different stakeholders
Balances relationship‑building with disciplined pipeline management and forecasting
Is excited to help enterprises scale AI adoption using platforms like Auriga, Collatio, and Concentio

If this role interests you, follow our page to stay updated on more job opportunities and to see how Scry AI partners with leading enterprises to deploy secure, scalable AI solutions.

Seniority level