Key Account Manager

Optimas Solutions; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Optimas International in Pune is seeking a highly-motivated Key Account Manager for our Customer Experience Team in India. You will build strong relationships with customers, coordinate with supply chain, operations, and sales to deliver superior service.

This fast-paced, entrepreneurial role requires a techno-commercial background, 5+ years in KAM or customer service in an industrial environment, and proficiency with ERP and Microsoft Office.

Qualifications

• 5+ years experience as a Key Account Manager / Customer Service in an industrial environment.
• Strong experience with an ERP system is highly desirable.
• Proficient with Microsoft Office and data analysis.
• Excellent communication and teamwork skills.

Responsibilities

• Maintain strong customer relationships via phone and email; manage orders and tracking.
• Manage customer order books and resolve issues; follow-ups and reports.
• Provide assistance and support to the Sales Organization Team as assigned.
• Communicate effectively with the Supply Chain team and other internal departments.
• Prepare proposals and quotes and recommend products based on customer needs.
• Meet or exceed Customer Service KPIs.
• Make critical decisions daily with root cause analysis.
• Collaborate with Operations to meet urgent customer demand.
• Collaborate with Quality and Supply Chain to improve forecast and order portfolios.

Skills

Strategic Vision

Building organizational capacity

Results driven

Embrace change

Collaboration and Influence

Entrepreneurial spirit

Customer value and Market focus

Education

Mechanical Engineer / MBA Marketing

Tools

ERP system

Microsoft Office

Job description

Description

Position at Optimas International

Key Account Manager

Location: Chakan, Pune

Position overview:

We are currently seeking a highly-motivated, driven Key Account Manager for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.

If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!

Main responsibilities:

The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:

• Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
• Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
• Provide Assistance and Support to the Sales Organization Team as assigned.
• Communicate effectively with the Supply Chain team and other internal departments
• May prepare and/or present proposals and quotes and recommend product based on customer needs.
• Meet or exceed Customer Service Rep Key Performance Indicators.
• Make critical decisions daily with the ability to develop root cause analysis.
• Collaborate with Operations to meet urgent customer demand and orders.
• Collaborate with Technical Service Department on Quality issues.
• Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.

Key Competencies:

The ideal candidate must have the following competencies:

• Strategic Vision.
• Building organizational capacity.
• Results driven.
• Embrace change.
• Collaboration and Influence.
• Entrepreneurial spirit.
• Customer value and Market focus.

Skills and Qualifications:

• Mechanical Engineer/ MBA Marketing Degree of any relevant degree. Techno- commercial hands on experience require.
• 5+ years experience as aKey Account Manager / Customer Service in an industrial environment.
• Strong experience with an ERP system is highly desirable
• Strong Microsoft Office skills.
• Able to multitask and effectively prioritize competing priorities in a dynamic, fast-paced, entrepreneurial environment.
• A strong problem-solver who is diplomatic yet effective and efficient.
• Hands-on; completes tasks and dependable.
• An excellent communicator – written, verbal, presentation and interpersonal.
• Team player, with a strong sense of ownership and a get things done attitude.
• Proficient with new and emerging/relevant technologies.