Customer Support Representative

Optimas Solutions; Maharashtra; On-site; INR 300,000 - 500,000; Full time

Job summary

Optimas International is seeking a Customer Support Representative in Pune to handle day-to-day sales administration, forecast and demand analysis, and ensure timely deliveries through cross-functional coordination.

The role requires strong communication, teamwork, and reliability. You will interact with customers, update dispatch plans, and assist with ASN processes while maintaining accurate records and upholding company policies.

Qualifications

• Diploma or Bachelor’s degree required.
• Proficient in MS Office and documentation.
• Clear communication and knowledge of hierarchical sales topics.

Responsibilities

• Prepare customer wise dispatch plan and process orders.
• Monitor Plan vs Actual Dispatch and update daily.
• Compile customer forecasts and share with internal teams.
• Coordinate trucks for pickup and delivery; manage ASN updates.
• Respond to customer inquiries via phone, email, chat, or social media.
• Escalate complex issues and ensure timely resolutions.
• Maintain records and ensure HR policies are followed with professionalism.

Skills

Teamwork

Responsibility

Communication

Commercial awareness

Decision making

Leadership

Education

Diploma or Bachelor's degree

Tools

MS Office

Job description

Position overview: We are looking for a self-starter, highly-driven Customer Support Representative who will be handling day to day sales administrative topics, Sales forecast and demand analysis, ensuring deliveries are timely addressed including coordination with internal team.

Description

Position at Optimas International.

Customer Support Representative

Location : Chakan , Pune

Position overview

We are looking for a self-starter, highly-driven Customer Support Representative who will be handling day to day sales administrative topics, Sales forecast and demand analysis, ensuring deliveries are timely addressed including coordination with internal team.

Main responsibilities

CSR will be performing the following responsibilities and duties

• Prepare customer wise dispatch plan As per schedule require, Punch Sales order in system inline with planned dispatch.
• Monitoring Plan vs Actual Dispatch, Maintain Dispatch Plan on Daily Basis.
• Compiling customer forecast and sending it to the internal team
• Coordinating and scheduling trucks for pickup and delivery of material (for customer pickup)
• Interaction with customer for dispatch related concerns
• ASN update at customer portal, Get the ASN updated from customer on portal
• Respond to customer enquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints effectively, ensuring customer satisfaction and retention
• Provide accurate information about products, services, and company policies
• Document customer interactions and maintain records for future records.
• Escalate complex issues to relevant teams when required
• Follow up with customers to ensure issues are fully resolved
• Meet individual and team performance targets (e.g. response time, resolution rate)
• Collaborate with internal teams to improve customer experience
• Identify recurring issues and suggest process improvements

Key Competencies

The ideal candidate should have the following competencies:

• Teamwork
• Responsibility
• Commitment to career
• Commercial awareness
• Decision making
• Communication
• Leadership
• Trustworthiness & Ethics
• Results orientation

Skills and Qualifications

You will thrive working with us if you have the following:

• Diploma or Bachelor degree , If Mechanical background with sales can be an added advantage.
• Clear communication practice & knowledge of hierarchical sales topics.
• Documentation and Data Entry Skills
• Must be proficient in MS Office
• Respect to internal personnel and external customer
• Ensure timely material delivery.
• Be accountable for the area of business assigned.
• Maintain records as required.
• Ensure any special instructions are noted and carried out.
• Ensure HR policies are followed with full compliance
• Always act in a professional manner with respect that in line with Optimas’s guidelines and be an example to others.
• Flexible to work in after hours in-case of urgency