Key Account Manager

Gamlaa; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Gamlaa Bioscapes Pvt Ltd in Delhi/NCR is seeking a seasoned Key Account Manager_B2B (Corporate Key Accounts) to nurture strategic client relationships, align client needs with Gamlaa’s solutions, and drive revenue growth.

The ideal candidate has 3+ years in a strategic KBM role in a B2B setting, hands-on CRM experience, strong communication and negotiation skills, and the ability to collaborate with sales, operations, product and support teams. Travel may be required.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field; MBA is a plus.
• 3+ years of experience as a Strategic Account Manager or Key Account Manager in a B2B environment, preferably in bioscapes or related sectors.
• Strong knowledge and hands-on experience with CRM tools and customer lifecycle management.
• Exceptional communication, negotiation, and interpersonal skills; ability to work cross-functionally.
• Excellent organizational, analytical, and time-management abilities.
• Willingness to travel as per business needs.

Responsibilities

• Develop and implement account management strategies focused on customer relationship management (CRM) systems to manage and grow strategic accounts.
• Serve as the primary point of contact for key clients, maintaining regular communication to understand and meet their needs.
• Build, sustain, and deepen strong, long-term client relationships that foster trust and partnership.
• Collaborate cross-functionally with internal teams (sales, operations, product, and customer support) to deliver tailored solutions and ensure timely project delivery.
• Identify and pursue opportunities for upselling, cross-selling, and expanding account revenue.
• Monitor and analyze account performance metrics to proactively address client concerns and optimize account growth.
• Negotiate contracts and renewals in alignment with client objectives and Gamlaa’s business goals.
• Prepare and present reports, forecasts, and strategic plans to management and clients.
• Stay updated on market trends, customer industry insights, and competition to craft informed account strategies.

Education

Bachelor’s degree in business administration, Marketing, or a related field

MBA is a plus

Tools

CRM tools

Job description

Job Description:

Job Title: Key Account Manager_B2B (Corporate Key Accounts)

Location: Delhi/NCR

Company: Gamlaa Bioscapes Pvt Ltd

Industry Preference: Office Furniture/Glass/Lights/Architectural solutions/Landscape solutions/corporate interior

About Gamlaa Bioscapes:

Gamlaa Bioscapes is a pioneering company specializing in innovative bioscape solutions that enhance living environments with nature-inspired designs. We are committed to delivering exceptional client value through strategic partnerships and cutting-edge technologies.

Job Summary:

The Key Account Manager_B2B will be responsible for managing and nurturing relationships with Gamlaa Bioscapes' most critical clients. This role aims to align client needs with Gamlaa's solutions through effective customer relationship management, ensuring client satisfaction, retention, and revenue growth. The role demands strategic thinking, strong communication, and deep industry insight to identify opportunities and drive business growth within key accounts.

Key Responsibilities:

Develop and implement account management strategies focused on customer relationship management (CRM) systems to manage and grow strategic accounts.

Serve as the primary point of contact for key clients, maintaining regular communication to understand and meet their needs.

Build, sustain, and deepen strong, long-term client relationships that foster trust and partnership.

Collaborate cross-functionally with internal teams (sales, operations, product, and customer support) to deliver tailored solutions and ensure timely project delivery.

Identify and pursue opportunities for upselling, cross-selling, and expanding account revenue.

Monitor and analyze account performance metrics to proactively address client concerns and optimize account growth.

Negotiate contracts and renewals in alignment with client objectives and Gamlaa’s business goals.

Prepare and present reports, forecasts, and strategic plans to management and clients.

Stay updated on market trends, customer industry insights, and competition to craft informed account strategies.

Qualifications and Skills

Bachelor’s degree in business administration, Marketing, or a related field; MBA is a plus.

Proven experience (typically 3+ years) as a Strategic Account Manager or Key Account Manager managing CRM systems in a B2B environment, preferably in bioscapes, environment solutions, or related sectors.

Strong knowledge and hands-on experience with CRM tools and customer lifecycle management.

Exceptional communication, negotiation, and interpersonal skills.

Excellent organizational, analytical, and time-management abilities.

Ability to think strategically and execute tactically in collaboration with diverse teams.

Customer-centric mindset with a proactive approach to problem-solving.

Willingness to travel as per business needs.

Requirements: