Key Account Manager

Classplus; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Classplus, a leading B2B EdTech platform, is hiring a Key Account Manager to drive growth, engagement, and monetisation across an assigned customer portfolio. You will act as a business consultant to understand client needs and identify opportunities to enhance revenue through smart strategies.

Ideal candidates blend sales, account management, business acumen, and analytical thinking to deliver measurable outcomes for coaching institutes across India.

Qualifications

• 2–4 years of experience in Sales, Account Management, Business Growth, Customer Success, or Business Development.

Responsibilities

• Manage and grow a portfolio of existing customers and drive their overall business growth.
• Understand customer behaviour and trends to identify growth opportunities.
• Own top-line and bottom-line objectives for the assigned customer portfolio.
• Advise customers on marketing, content, pricing, and engagement strategies.
• Identify opportunities for upselling, cross-selling, and monetisation within existing accounts.
• Plan and execute customer-specific campaigns with the Marketing team.
• Track campaign performance and derive actionable insights to improve outcomes.
• Build business cases with data-driven insights and recommendations for customers and internal stakeholders.
• Design and implement growth programs across customer cohorts.
• Monitor performance, resolve issues, and take corrective actions.
• Develop strong, long-term relationships with customers to achieve business objectives.

Skills

Account management

Sales

Business growth

Customer success

Data analysis

Communication

Stakeholder management

Job description

“Building every day, Learning every day” – Encapsulating Classplus

Classplus is a vertical SaaS platform that empowers hyperlocal coaching centres with simple, intuitive technology. Our platform enables coaching institutes to digitally communicate with students and parents, deliver video classes and study material, accept payments, and sell courses to students across India.

With 50,000+ educators and 7 million+ students using the platform monthly, Classplus is a market leader in the B2B education technology space.

Our vision is to transform the way coaching businesses operate and help them unlock their full growth and monetisation potential.

About the Role

As Key Account Manager, you will be responsible for driving the growth, engagement, and monetisation of an assigned portfolio of customers.

You will act as a Business Consultant to our customers — understanding their business, identifying growth opportunities, and helping them improve revenue through better marketing, content, pricing, and customer engagement strategies.

This role is ideal for someone who combines sales, account management, business acumen, and analytical thinking.

Key Responsibilities

Manage and grow a portfolio of existing customers and drive their overall business growth.

Understand customer behaviour, business models, and consumer trends to identify growth opportunities.

Own top-line and bottom-line objectives for the assigned customer/category portfolio.

Act as an in-house Business Consultant, advising customers on:

• Marketing strategies
• Content strategies
• Revenue growth
• Customer acquisition and retention

Identify opportunities for upselling, cross-selling, and monetisation within existing accounts.

Work closely with the Marketing team to plan and execute customer-specific campaigns.

Track campaign performance and derive actionable insights to improve outcomes.

Build business cases and communicate data-driven insights and recommendations to customers and internal stakeholders.

Design and implement growth programs and experiments across customer cohorts.

Monitor performance regularly, identify gaps, resolve issues, and take corrective actions.

Develop strong, long-term relationships with customers while ensuring business objectives are achieved.

Desired Skills & Qualifications

2–4 years of experience in Sales, Account Management, Business Growth, Customer Success, or Business Development.

Prior experience in the EdTech industry is highly preferred.

Experience managing and growing existing customer accounts will be an added advantage.

Strong understanding of revenue growth, upselling, cross-selling, and monetisation.

Strong analytical and problem-solving abilities.

Comfortable working with data and deriving actionable business insights.

Excellent communication, stakeholder management, and presentation skills.

Strong commercial and business acumen.

Ability to multitask, prioritise, and execute in a fast-paced environment.

Startup mindset with a willingness to experiment, take ownership, and challenge conventional approaches.

Why Join Classplus?

Work with one of the leading players in the B2B EdTech space.

Opportunity to directly influence customer growth and business outcomes.

High ownership and autonomy in a fast-paced startup environment.

Work closely with cross-functional teams across Sales, Marketing, Product, and Operations.

Culture of learning, experimentation, and distributed leadership.

Opportunity to solve challenging business problems and build scalable growth strategies.

What We Look For

We are looking for someone who doesn't just manage accounts, but takes ownership of their growth and profitability.

If you are analytical, commercially driven, proactive, and enjoy finding innovative solutions to business problems, we'd love to have you on the ride.