Key Account Manager

TechDefence; Ahmedabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

TechD Cybersecurity Ltd. in Ahmedabad is seeking a proactive Key Account Manager to build strong client relationships, manage key accounts, and ensure high levels of customer satisfaction.

The role requires excellent communication, presentation skills, and coordination with internal teams to deliver cybersecurity solutions. You will engage with customers, understand their requirements, manage multiple accounts, and drive renewals and upselling opportunities, ensuring long-term retention and

Responsibilities

• Manage and nurture relationships with assigned key accounts
• Act as the primary point of contact between clients and the organization
• Understand customer business needs and align company solutions accordingly
• Conduct client meetings, presentations, and follow-ups
• Ensure timely resolution of client queries and concerns
• Coordinate with sales, technical, and delivery teams for smooth execution
• Monitor account performance and identify growth opportunities
• Support account renewals, upselling, and cross-selling initiatives
• Maintain regular communication to ensure customer satisfaction and retention

Skills

Communication

Presentations

Relationship management

Organization

Problem solving

Multi-account management

Job description

Job Title: Key Account Manager

Company: TechD Cybersecurity Ltd.

Location: Ahmedabad

Experience: 4-8 years

Type: Full-Time | Individual Contributor

About Techdefence

Techdefence Labs Solutions Limited is a leading cybersecurity company, providing cutting‑edge security services, compliance solutions, managed security offerings, and the sale of best‑in‑class cybersecurity OEM products. We protect enterprises by combining technical depth, threat intelligence, and industry experience to create robust security postures across industries.

Role Overview

We are seeking a proactive and client‑focused Key Account Manager responsible for building strong customer relationships, managing key client accounts, and ensuring high levels of customer satisfaction. The role requires excellent communication, presentation skills, and the ability to understand client requirements and coordinate with internal teams to deliver effective solutions.

Key Responsibilities

• Manage and nurture relationships with assigned key accounts
• Act as the primary point of contact between clients and the organization
• Understand customer business needs and align company solutions accordingly
• Conduct client meetings, presentations, and follow‑ups
• Ensure timely resolution of client queries and concerns
• Coordinate with sales, technical, and delivery teams for smooth execution
• Monitor account performance and identify growth opportunities
• Support account renewals, upselling, and cross‑selling initiatives
• Maintain regular communication to ensure customer satisfaction and retention

Skills Required

• Excellent verbal and written communication skills
• Strong presentation and client‑handling abilities
• Relationship‑building and stakeholder management skills
• Good organizational and coordination capabilities
• Problem‑solving mindset with attention to detail
• Ability to manage multiple accounts simultaneously.

Skills: communication,client requirements,customer,client accounts,teams,cybersecurity,key account management