Key Account Management- Goa

Delhivery; Goa; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in Goa is seeking a hands-on Key Account Manager who treats their portfolio like a business. You will drive revenue growth, own client relationships, and act as the go-to expert logged in the CRM.

You will spot growth levers, negotiate within margins, cross-sell the Delhivery stack, and coordinate with Ops, Pricing, and Product to accelerate client success in India’s fastest-scaling logistics network.

Qualifications

• 2–3 years of experience in key/strategic account management or B2B sales.
• Proven track record of meeting targets.
• Strong negotiation and data-driven decision making.
• Experience with CRM platforms.
• Bachelor's or master's degree in business or management.

Responsibilities

• Drive revenue and volume growth across your portfolio of key accounts.
• Manage client relationships and act as the go-to expert logged in CRM.
• Identify growth levers and act on them quickly.
• Negotiate within margin guardrails to manage commercial expectations.
• Cross-sell Delhivery stack (B2C Heavy, LTL, Warehousing, Cross-Border).
• Coordinate with internal teams (Ops, Pricing, Product) to deliver for clients.

Skills

Key account management

B2B sales

Client relationships

CRM systems

Education

Bachelor's degree in Business/Management

Master's degree in Business/Management

Tools

CRM software

Job description

We're the reason your package shows up on time - at scale. India's largest fulfillment network for digital commerce, moving millions of shipments across 18,850+ pin codes for the country's biggest brands.

About the Role

Ready to stop managing accounts and start growing them? We're on the hunt for a Key Account Manager in Goa who treats their portfolio like their own business - spotting opportunities before clients ask, closing gaps before they become problems, and turning every conversation into a chance to add value (and revenue).

What You'll Own

• Drive revenue and volume growth across your portfolio of key accounts - this is your P&L, own it
• Become the go-to expert on your clients' businesses, with everything logged and tracked on CRM
• Spot growth levers others miss - and act on them fast
• Negotiate like a pro, managing commercial expectations within margin guardrails
• Play detective on downtrends - find the \"why,\" fix it, and log the game plan
• Cross-sell the full Delhivery stack - B2C Heavy, LTL, Warehousing, Cross-Border - and turn one-line clients into multi-line partners
• Rally the internal squad - Ops, Pricing, Product - to get things done for your clients

What You Bring

• 2-3 years of crushing it in Key/Strategic Account Management, B2B Sales, or Client Relationships (logistics/e-commerce/supply chain a big plus)
• A track record of owning targets - and hitting them
• Sharp commercial instincts and confident negotiation skills
• Comfort with CRM tools and a genuine love for data-backed decisions
• Communication skills that flex - boardroom-ready with clients, straight-talk with your team
• A bachelor's/master's degree in Business, Management, or related field

Why You'll Love It Here

• Work shoulder-to-shoulder with India's biggest brands on real supply chain strategy - not busywork
• Total ownership - your accounts, your targets, your wins
• A front-row seat at one of India's fastest-scaling logistics companies, with real runway into senior account & business leadership roles
• Location perks - Build your career in Goa (yes, really)