Key Account Management - Chandigarh

Delhivery; Chandigarh; On-site; INR 300,000 - 450,000; Full time

Job summary

Delhivery is seeking an Associate Inside Sales to manage a portfolio of customers and drive retention and growth in its Intracity Logistics business. You will handle inbound and outbound calls, identify customer needs, and propose Delhivery solutions to upsell within existing accounts.

The role requires strong communication, a sales mindset, and the ability to work in a fast-paced environment while maintaining relationships and ensuring timely closures.

Qualifications

• 1–5 years of experience in inside sales, account management, customer success, relationship management, telesales, or similar roles.
• Freshers with excellent communication skills and strong interest in sales may also be considered.
• Excellent verbal and written communication skills.
• Confident in handling inbound and outbound calls and engaging with customers.
• Strong relationship-building and customer-handling skills.
• Good sales orientation with ability to upsell and cross-sell.
• Target-oriented with problem-solving abilities.
• Comfortable in a fast-paced, high-growth environment.
• Proficient in MS Office/Google Workspace and CRM tools.

Responsibilities

• Manage a portfolio of customers and build long-term relationships.
• Drive retention and engagement through regular follow-ups and proactive account management.
• Handle inbound and outbound sales calls to generate business opportunities.
• Identify customer needs and recommend Delhivery solutions.
• Drive upselling and cross-selling within existing accounts.
• Collaborate with customers to understand requirements and ensure a positive experience.
• Support customer success by resolving queries and coordinating with internal teams for timely closure.
• Maintain accurate customer and sales data and track opportunities in the funnel.
• Meet defined sales, retention, revenue, and engagement targets.
• Identify opportunities to improve customer experience and business growth.

Skills

Communication skills

Sales mindset

Account management

Relationship-building

Upselling

CRM tools

MS Office/Google Workspace

Tools

CRM software

MS Office/Google Workspace

Job description

About the Role

We are looking for a sharp, energetic, and customer-focused Associate Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales.

The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment.

What You’ll Do

• Manage a portfolio of customers and build strong, long-term relationships.
• Drive customer retention and engagement through regular follow-ups and proactive account management.
• Handle inbound and outbound sales calls to generate business opportunities.
• Identify customer needs and recommend relevant Delhivery solutions.
• Drive upselling and cross-selling opportunities within existing accounts.
• Work closely with customers to understand their requirements and ensure a positive customer experience.
• Support customer success by resolving queries and coordinating with internal teams for timely closure.
• Maintain accurate customer and sales information and track opportunities through the sales funnel.
• Meet defined sales, retention, revenue, and customer engagement targets.
• Continuously identify opportunities to improve customer experience and business growth.

What We’re Looking For

• 1–5 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role. Freshers with excellent communication skills and a strong interest in sales may also be considered.
• Excellent verbal and written communication skills.
• Confident in handling inbound and outbound calls and engaging with customers.
• Strong relationship-building and customer-handling skills.
• Good sales orientation with the ability to upsell and cross-sell.
• Sharp, proactive, and target-oriented with strong problem-solving abilities.
• Comfortable working in a fast-paced, high-growth environment.
• Basic proficiency in MS Office/Google Workspace and CRM tools