Junior Technical Consultant - Infrastructure Operations Support

Fujitsu; Dadri, Pune District; Hybrid; INR 450,000 - 750,000; Full time

Job summary

Fujitsu is seeking a Junior Technical Consultant - Infrastructure Operations Support in India. The role involves monitoring AWS, OCI, databases, Linux, RHEL, and Windows systems, and handling alerts via PagerDuty and ServiceNow.

It requires a proactive problem-solver with strong documentation and communication skills. The position offers hybrid work and night/weekend on-call coverage, with relocation support available.

Qualifications

• Basic knowledge of cloud and on-prem monitoring and alerts.
• Ability to interpret system logs and emails for incidents.
• Familiarity with IT operations workflows and ticketing.
• Willingness to learn and adapt in a 24x7 support environment.

Responsibilities

• Monitor AWS, OCI, databases, Linux, RHEL, and Windows environments.
• Respond to infra alerts and incidents using PagerDuty and ServiceNow.
• Follow established procedures for initial troubleshooting.
• Document incidents and shift handovers clearly.
• Provide on-call and weekend coverage as required.
• Escalate issues to appropriate technical teams when needed.

Skills

AWS basics

OCI basics

Databases basics

Linux/Windows basics

Incident response tooling

Troubleshooting

Documentation

Communication

Tools

LogicMonitor

Ansible Tower

PagerDuty

ServiceNow

Job description

Job Role: Junior Technical Consultant - Infrastructure Operations Support

Shift: Rotational / 24x7 support, including on-call, weekend, and release coverage as required

Work Mode: Hybrid

Relevant Exp: 2+ Years

Job Description

• Monitor AWS, OCI, database, Linux, RHEL, and Windows environments.
• Respond to infrastructure alerts and incidents using PagerDuty and ServiceNow.
• Review and interpret monitoring alerts, technical emails, and system logs.
• Perform initial troubleshooting and follow established support procedures.
• Monitor systems using LogicMonitor.
• Execute standard operational tasks and automation using Ansible Tower.
• Document incidents, troubleshooting activities, and shift handovers.
• Escalate issues to the appropriate technical teams when required.
• Participate in knowledge-transfer activities and develop infrastructure support skills.
• Provide shift coverage on short notice when operationally required.

Required Skills

• Basic knowledge of AWS and OCI.
• Basic understanding of databases.
• Basic knowledge of Linux, RHEL, and Windows environments.
• Working knowledge of PagerDuty and ServiceNow.
• Familiarity with LogicMonitor and Ansible Tower.
• Ability to interpret technical emails, alerts, and system logs.
• Strong communication, troubleshooting, and documentation skills.
• Ability to follow procedures and work effectively in a high-pressure operational environment.

Work Schedule

• Rotating 24x7 shifts.
• Availability required during night shifts, weekends, holidays, and other organizational closures.
• Willingness to report for shift coverage on short notice when needed.

Experience

• 2-3 years of experience in Infrastructure, Cloud Operations, NOC, or IT Support.
• Candidates with foundational technical knowledge and a strong willingness to learn are encouraged to apply.

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it is the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.