Technical Support Engineer

Tech Holding; Ahmedabad District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Learning & Development Opportunities

Rotational Week-Off (2)

Employee Family Insurance

Leaves

Job summary

Tech Holding a full-service consulting firm invites applications for a Technical Support Engineer. The role requires 2–3 years of experience, strong English communication, and hands-on skills with Active Directory, Office 365, SharePoint, and Intune. You’ll handle inbound calls, provide end-user support, and coordinate with vendors to resolve complex issues.

Rotational night shifts emphasized, 5-day work week, and 24x7 support readiness. Prior international client experience is a plus.

Qualifications

• 2–3 years of experience in technical support or similar role.
• Active Directory, Office 365 and SharePoint administration skills are must.
• Knowledge of DNS/DHCP/VPN and network concepts is required.
• Excellent communication and ability to work with international clients.

Responsibilities

• Handle incoming voice calls and serve as first point of contact for service requests.
• Provide phone and help desk support for local and off-site users.
• Troubleshoot network, software, and hardware issues; document incidents clearly.
• Escalate unresolved issues to appropriate internal teams and track resolutions.
• Coordinate with vendors and client problem management teams to resolve incidents.

Skills

English communication

Customer-facing

On-call support

Troubleshooting

Network troubleshooting

End-user support

Vendor coordination

Tools

Active Directory

Office 365

SharePoint

Intune

AWS

Linux

DNS/DHCP/VPN

Backup tools

Ticketing tools

Server/Network Monitoring Tools

Job description

About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to your technical problems.

Experience : 2 - 3 years

Shifts: Rotational Shifts

Requirements

• Active Directory/User management/ Troubleshooting
• Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
• Sharepoint Administrator skills
• Intune Administrator (Advantage)
• Windows and system application Troubleshooting
• Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
• Knowledge/Experience of Backup tools
• Knowledge of Ticketing tools and SLA.
• Knowledge of Server/Network Monitoring Tools
• Excellent analytical skills, written and verbal communication.
• Experience as a technical specialist in customer-facing roles
• Strong task management skills
• Customer focused with a passion for resolving unique problems
• Must have on-call support experience
• International client support experience (Preferred)
• Basic knowledge of AWS and Linux (Advantage)
• 24*7 Support (Rotational Night Shift)
• 5 days working.
• Voice Support.

Responsibilities

• Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
• Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support.
• Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.
• Provide phone and help desk support for local and off-site users.
• Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
• Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
• Properly escalation unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Refer to the internal database or external resources to provide accurate tech solutions
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals

Other benefits

• Learning & Development Opportunities
• 2 Rotational Week-Off
• Employee - Family Insurance
• Various type of Leaves

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR