AWS Cloud Operations Support Lead

TENARAI TECHNOLOGIES PRIVATE LIMITED; Dadri, Pune District, Bengaluru; Hybrid; INR 2,800,000 - 4,000,000; Full time

Job summary

TENARAI TECHNOLOGIES PRIVATE LIMITED is seeking an experienced AWS Cloud Operations Support Engineer to join our 24x7 global team. The role requires 8+ years of hands-on AWS experience to monitor production environments, troubleshoot incidents, and ensure high availability of workloads.

You'll work in a hybrid setup across Mumbai, Pune, Noida, Bangalore or Kochi, with weekend and rotating shifts. Strong scripting and incident management skills, and familiarity with CloudWatch, IAM, VPC, and

Qualifications

• 8+ years of AWS Cloud Operations or Cloud Support experience.
• Experience supporting production environments in a 24x7 operational setup.

Responsibilities

• Monitor AWS infrastructure and applications to ensure availability and performance.
• Handle alerts, incidents, and service requests within SLA targets.
• Perform daily operational checks and health monitoring of production environments.
• Support cloud infrastructure running on AWS.

Skills

AWS knowledge

Monitoring

Troubleshooting

Linux admin

Networking

Scripting

ITSM tools

DevOps basics

Education

Bachelor's degree in CS/IT

Tools

CloudWatch

Datadog

Splunk

Grafana

ServiceNow

Jira

Terraform

Job description

Location: Mumbai/ Pune/ Noida/ Bangalore/ Kochi

Work Mode: Hybrid

Job Summary:

Job Description: AWS Cloud Operations Support

Experience: Required 8+ Years

Employment Type: Full-Time

Shift Requirement: This position is part of a 24x7 AWS Operations Support Team and requires: Mandatory weekend support

Rotational shifts: Early Morning Shift Day Shift Evening Shift Night Shift On-call support during critical incidents and maintenance activities

Job Description:

Job Summary We are seeking an energetic and detail-oriented AWS Cloud Operations Support Engineer with 8+ years of hands-on AWS experience to support and maintain cloud infrastructure, applications, and services. The candidate will be responsible for monitoring production environments, troubleshooting issues, responding to incidents, and ensuring high availability of AWS workloads. The ideal candidate should be comfortable working in a shift-based operational environment and possess strong troubleshooting skills across AWS services, Linux systems, networking, and cloud monitoring tools. Key Responsibilities AWS Cloud Operations

• Monitor AWS infrastructure and applications to ensure system availability and performance.
• Handle alerts, incidents, and service requests within SLA targets.
• Perform daily operational checks and health monitoring of production environments.
• Support cloud infrastructure running on AWS.

Incident & Problem Management

• Investigate and resolve infrastructure, application, and connectivity issues.
• Participate in Major Incident Management and bridge calls.
• Perform root cause analysis (RCA) and implement corrective actions.
• Escalate complex issues to engineering teams when required.

AWS Infrastructure Support

• Manage and support AWS services including:
• EC2
• S3
• RDS
• VPC
• IAM
• Route 53
• CloudWatch
• Auto Scaling
• Load Balancers (ALB/NLB)
• EBS
• Lambda (basic support)
• Perform backup validation and disaster recovery activities.
• Support patching, upgrades, and maintenance windows.

Monitoring & Automation

• Monitor infrastructure using CloudWatch and other enterprise monitoring tools.
• Create and maintain monitoring dashboards and alerts.
• Execute operational runbooks and SOPs.
• Support automation through Bash, PowerShell, or Python scripting.

Documentation & Compliance

• Maintain operational documentation and knowledge base articles.
• Update incident records, change requests, and problem tickets.
• Follow security and compliance best practices.

Required Technical Skills AWS Services Hands-on experience with:

• Amazon EC2
• Amazon S3
• Amazon RDS
• AWS IAM
• Amazon VPC
• Route 53
• CloudWatch
• Elastic Load Balancer (ELB/ALB/NLB)
• Auto Scaling Groups
• Security Groups and NACLs
• AWS Backup

Operating Systems

• Linux Administration (Ubuntu, Amazon Linux, Red Hat)
• Basic Windows Server Administration

Networking

• TCP/IP, DNS, DHCP
• VPN Connectivity
• Routing and Subnetting
• Load Balancing
• Firewall Concepts
• Network Troubleshooting

Monitoring & ITSM Tools

• Amazon CloudWatch
• Datadog
• Splunk
• Grafana
• ServiceNow
• Jira

Scripting

• Bash Shell Scripting
• PowerShell
• Basic Python Automation

DevOps Exposure (Preferred)

• Git
• Jenkins
• Terraform (basic understanding)
• AWS CloudFormation
• CI/CD concepts

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• 8+ years of AWS Cloud Operations or Cloud Support experience.
• Experience supporting production environments in a 24x7 operational setup.

Preferred Certifications One or more of the following certifications:

• AWS Certified Cloud Practitioner
• AWS Certified Solutions Architect Associate
• AWS Certified SysOps Administrator – Associate
• AWS Certified Developer – Associate

Soft Skills

• Strong analytical and troubleshooting capabilities
• Excellent verbal and written communication skills
• Customer-focused mindset
• Ability to work independently during night and weekend shifts
• Good incident management and stakeholder communication skills
• Strong documentation and reporting skills

Key Performance Indicators (KPIs)

• Incident response and resolution within SLA
• Infrastructure uptime and service availability
• Reduction in recurring incidents
• Monitoring and alert effectiveness
• Automation and process improvement contributions
• Customer satisfaction and operational excellence

Mandatory Requirement Candidate must be willing to work in a 24x7 rotational support environment, including weekends, early morning, day, evening, night shifts, and public holidays as per business needs.