Junior Service Desk Engineer

Guidehouse; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

In-house physician consultations

Nutritious food options at the office

Confidential counseling through EAP

Wellness offerings for well-being

Job summary

Guidehouse India is seeking a Junior Service Desk/Helpdesk/Desktop Support Engineer to provide first-level IT support for global users. You will log incidents, diagnose basic issues, and follow standard troubleshooting steps, working in rotating night shifts to cover USA and other time zones.

Qualifications include an engineering or science degree and fresh graduate status, strong English communication, and familiarity with Windows and MS Office.

Qualifications

• Engineering / Science graduate.
• Fresher with no prior experience accepted.

Responsibilities

• Provide first-level IT support via calls, chats, and tickets.
• Log, prioritize, and manage incidents per defined SLAs.
• Diagnose basic issues and follow standard troubleshooting steps.
• Escalate complex issues to next-level IT support teams.
• Document incidents and solutions, plus user interactions.
• Follow IT policies, processes, and information security guidelines.
• Work night shifts to support users across time zones.

Skills

English communication

Customer service

Problem solving

Teamwork

Education

Engineering degree

Science background

Tools

Windows OS

MS Office

Job description

What You Will Do

• Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.


• Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.


• Provide technical assistance to global users through calls, chats, and tickets.


• Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.


• Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.


• Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.


• Escalate or route complex issues to next-level IT support teams following standard procedures.


• Maintain proper documentation of incidents, solutions, and user interactions.


• Follow IT policies, processes, and information security guidelines.


• Work in night shifts to support users across the USA and other global locations.

Job Family

User Support (India)

Travel Required

None

Clearance Required

None

What You Will Need

• Engineering / Science graduate (or equivalent qualification).


• Experience Criteria: Fresher


• Strong verbal and written communication skills in English.


• Basic hands‑on knowledge of laptops, desktops, and peripherals.


• Understanding of operating systems (Windows) and MS Office tools.


• Good problem solving and analytical skills


• Ready to work in rotational shifts covering 24/7 support

What Would Be Nice To Have

• Strong problem-solving mindset and willingness to learn.


• Ability to quickly grasp new tools, technologies, and processes.


• Good customer service orientation and teamwork skills.

Key Competencies

• Customer Focus


• Communication & Collaboration


• Analytical Thinking


• Learning Agility


• Process Adherence

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state‑of‑the‑art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well‑being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

• in house physician consultations


• nutritious food options at the workplace


• confidential counseling through our Employee Assistance Program


• other wellness focused offerings that support your overall well being

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [e-mail]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.