Process associate

Dovel Technologies, Inc; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

In-house physician

Nutritious meals

Confidential counseling (EAP)

Learning & development programs

Job summary

Guidehouse India is hiring for a Fraud Detection & Investigation role in India. You will investigate suspicious transactions across fiat and cryptocurrency channels, perform end-to-end fraud analysis, and manage crypto fraud cases such as wallet tracing and phishing investigations.

You will collaborate with payment processors, monitor real-time alerts, and develop fraud rules and dashboards. You will engage with Risk, Compliance, and Ops, work with tech teams to enhance fraud tools, and

Qualifications

• Bachelor's degree in any stream from a recognized university.
• 2+ years of crypto ecosystems & blockchain transactions experience in addition to card payment systems & chargeback frameworks.
• Certifications preferred: CAMS, CFE.

Responsibilities

• Fraud Detection & Investigation across fiat and cryptocurrency channels.
• End-to-end fraud analysis including behavioral analysis and transaction pattern review.
• Handle crypto fraud cases such as wallet tracing and scam/phishing investigations.
• Collaborate with payment processors and acquiring banks; monitor real-time alerts and fraud queues.
• Prepare fraud reports, dashboards, and insights for leadership; communicate findings to Risk, Compliance, Ops.
• Work with product and tech teams for fraud tool enhancements.

Skills

Fraud analysis

Blockchain analytics

Data analysis

Excel/SQL

Card payments knowledge

Education

Bachelor's degree

Tools

Actimize

Sift

Riskified

Featurespace

Chainalysis

TRM Labs

Elliptic

Job description

Job Family: GIC Process (India) Travel Required: None Clearance Required: None

What You Will Do:

• Fraud Detection & Investigation
• Investigate suspicious transactions across fiat and cryptocurrency channels
• Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
• Handle crypto fraud cases such as: Wallet tracing
• Scam/Phishing investigations
• Unauthorized access / account takeovers
• Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
• Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
• Analyze disputes, prepare representments, and reduce chargeback ratios
• Identify trends and root causes to minimize fraud-related disputes
• Collaborate with payment processors and acquiring banks
• Monitor real-time alerts and fraud queues
• Recommend and implement fraud rules, thresholds, and controls
• Support fraud strategy optimization and loss prevention initiatives
• Prepare fraud reports, dashboards, and insights for leadership
• Communicate findings with internal stakeholders (Risk, Compliance, Ops)
• Work closely with product and tech teams for fraud tool enhancements

What You Will Need:

• Strong understanding of: Crypto ecosystems & blockchain transactions
• Card payment systems & chargeback frameworks
• Experience with: Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
• Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Strong analytical and investigative mindset
• Ability to interpret large datasets and transaction patterns
• Proficiency in Excel / SQL / data analysis tools is a plus

What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways
• Must have a bachelor's degree in any stream from a recognized university
• Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks
• Certifications (preferred but not mandatory): CAMS (Certified Anti-Money Laundering Specialist) CFE (Certified Fraud Examiner)

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

All information you provide will be kept confidential and used only as required to support the recruitment process. To learn more about Guidehouse in India, visit www.guidehouse.com/india. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com