Junior IT Support Analyst

Raksha IT; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

A technology solutions provider is seeking a Junior IT Support Analyst for a full-time, on-site role in Gurugram. The successful candidate will provide technical support, troubleshoot IT issues, and assist users to ensure operational efficiency. Required qualifications include proficiency in technical support, strong analytical skills, and good communication abilities. A diploma or degree in IT is preferred. This position offers an excellent opportunity to grow within a dynamic team in the IT services sector.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address IT-related issues efficiently.
• Strong Analytical Skills and the ability to identify and resolve technical problems.
• Knowledge of Information Technology systems and infrastructure.
• Excellent Communication skills for effective interaction with stakeholders.
• Ability to work independently and as part of a team.
• Previous experience in an IT support role is an advantage.

Responsibilities

• Provide technical support and resolve IT issues.
• Troubleshoot and monitor systems.
• Assist end-users and ensure smooth IT operations.
• Maintain effective communication and documentation.

Skills

Technical Support and Troubleshooting

Analytical Skills

Knowledge of Information Technology systems

Excellent Communication skills

Teamwork

Education

Diploma or degree in IT, Computer Science, or related field

Job description

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Raksha IT delivers high-quality and intelligent IT solutions tailored to meet diverse business needs. We specialize in minimizing downtime and ensuring seamless business operations by addressing a wide range of IT requirements. Our expert team manages projects of various sizes spanning cloud computing, data analytics, mobility, security, and IT lifecycle management. Focused on team leadership, customer advocacy, and process excellence, we align technology strategies with business goals to achieve desired outcomes effectively.

Company Description

Raksha IT delivers high-quality and intelligent IT solutions tailored to meet diverse business needs. We specialize in minimizing downtime and ensuring seamless business operations by addressing a wide range of IT requirements. Our expert team manages projects of various sizes spanning cloud computing, data analytics, mobility, security, and IT lifecycle management. Focused on team leadership, customer advocacy, and process excellence, we align technology strategies with business goals to achieve desired outcomes effectively.

Role Description

This is a full-time, on-site role based in Gurugram for a Junior IT Support Analyst. The role involves providing technical support, resolving IT issues, troubleshooting, monitoring systems, and assisting end-users. The Junior IT Support Analyst will ensure that IT infrastructure and systems run smoothly while maintaining effective communication and documentation.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address IT-related issues efficiently
• Strong Analytical Skills and ability to identify and resolve technical problems
• Knowledge of Information Technology systems and infrastructure
• Excellent Communication skills for effective interaction with technical and non-technical stakeholders
• Ability to work both independently and as part of a team
• A diploma or degree in IT, Computer Science, or a related field is preferred
• Previous experience in an IT support role is an advantage

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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