Senior IT Associate

PW (PhysicsWallah); Noida; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading education technology provider seeks a Senior IT Associate in Noida to manage IT support, including desktops, networking, and system maintenance. The ideal candidate will possess strong troubleshooting skills, relevant certifications, and 4+ years of experience in IT support. This full-time role requires a solid understanding of both Windows and macOS environments, with a focus on customer satisfaction and efficient issue resolution.

Qualifications

• Minimum 4+ years relevant experience in IT Support or Systems Administration.
• Relevant industry certifications (e.g., CCNA, CompTIA A+, MCSE) are an advantage.

Responsibilities

• Provide technical support for desktops, laptops, and networking equipment.
• Install and configure operating systems including Windows and macOS.
• Monitor and maintain IT infrastructure and ensure timely resolution.

Skills

Troubleshooting

Technical Support

Networking Concepts

Communication Skills

Education

B.Sc./BCA/B.Tech or Diploma in Hardware & Networking, Computer Science

Job description

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Human Resource Associate @ PW (PhysicsWallah) | MBA in HR

Designation: Senior IT Associate

Exp - 4+ Years

Location: Noida

Qualification:

• Any Graduate, preferably B.Sc./BCA/B.Tech or Diploma in Hardware & Networking, Computer Science, or related field.
• Relevant industry certifications (e.g., CCNA, CompTIA A+, MCSE, Apple Certified Support Professional) will be an added advantage.

Experience:

• Minimum 4+ years of relevant experience in IT Support, Systems Administration, or a similar role.

Key Responsibilities:

• Provide technical support and troubleshooting for desktops, laptops (including Windows and Mac devices), printers, networking equipment, and CCTV systems.
• Install, configure, and maintain operating systems, including Windows and macOS.
• Perform routine system upgrades, patches, backups, restores, and data migration activities on both Windows and Mac platforms.
• Conduct fault diagnosis and advanced troubleshooting of hardware and software issues across different operating systems.
• Handle on-site and remote support for end-users, ensuring timely resolution and customer satisfaction.
• Install, configure, and manage software applications and security updates on Windows and Mac devices.
• Support and troubleshoot issues related to Microsoft SharePoint, OneDrive, and Microsoft Teams.
• Monitor and maintain IT infrastructure, including network devices, printers, and CCTV systems.
• Escalate unresolved issues to senior technical teams or vendors as per the escalation matrix.
• Maintain inventory and documentation of IT assets and support activities.
• Follow best practices for IT security, data privacy, and compliance.
• Assist in IT-related projects and the implementation of new technologies.
• Identify root causes of issues and suggest corrective and preventive measures.

Required Skills:

• Strong hands-on experience in operating, troubleshooting, and supporting macOS devices (MacBook, iMac, Mac Mini, etc.).
• Good knowledge of macOS installation, configuration, user management, system updates, and software installations.
• Ability to resolve common macOS hardware and software issues, including performance, connectivity, and compatibility problems.
• Familiarity with macOS system preferences, Time Machine backups, disk management, and security features.
• In-depth knowledge and experience in supporting and troubleshooting Microsoft SharePoint, OneDrive, and MS Teams for end users, including file sharing, permissions, sync issues, and integrations.
• Strong understanding of networking concepts (LAN/WAN, DHCP, DNS, etc.).
• Proficient in operating system installation, configuration, and troubleshooting (Windows & MacOS).
• Experience in MS Office Suite troubleshooting and support (including Office for Mac).
• Hands-on knowledge of hardware components—upgrades, replacements, and repairs (e.g., RAM, motherboard, disks, peripherals).
• Basic to intermediate knowledge of CCTV setup, configuration, and monitoring.
• Ability to provide remote and on-site technical support.
• Good communication and interpersonal skills to interact with internal users and vendors.
• Ability to document processes, incidents, and solutions clearly.

Preferred/Good-to-Have Skills:

• Exposure to ITIL processes and service management tools.
• Experience with Active Directory and user management.
• Knowledge of cloud platforms (Google Workspace, Microsoft 365, etc.).
• AI/Automation enthusiast—interest in emerging technologies.
• Self-motivated and eager to learn new technologies.
• Ready to tackle on-ground challenges and work in a fast-paced environment.

Additional Information:

• Should be flexible to work in rotational shifts if required.
• Up-to-date with current IT trends and industry best practices.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education and E-Learning Providers

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