Junior Client Relationship Executive

Hearsound Technology; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Hearsound Technology is seeking a dedicated professional to manage inbound/outbound calls, emails, and WhatsApp communications while acting as the primary contact for clients. You will handle service queries, resolve complaints, follow up on payments, and keep CRM updated.

The role also involves supporting marketing campaigns, building strong client relationships, and suggesting process improvements to enhance service quality.

Qualifications

• UG degree in engineering (B.Tech/B.E.) in any specialization.
• Strong communication and customer service skills.

Responsibilities

• Handle inbound/outbound calls, email and WhatsApp.
• Act as primary client contact and resolve service queries and complaints.
• Follow up on payments and update CRM.
• Support marketing campaigns and build strong client relationships.
• Suggest process improvements.

Skills

Customer service

Communication skills

Relationship building

Payment follow-up

Education

B.Tech / BE in Any Specialization

Tools

CRM software

Job description

Manage inbound/outbound calls, email & WhatsApp. Act as primary client contact, handle service queries & complaints, follow up on payments, update CRM, support marketing campaigns, build client relationships & suggest process improvements.

Role Category: Customer Success, Service & Operations - Other

Education

UG: B.Tech / B.E. in Any Specialization

Key Skills

Skills highlighted with ‘‘ are preferred keyskills