Technical Support

DataResolve Technologies Ltd.; India; On-site; INR 240,000 - 400,000; Full time

Job summary

Data Resolve Technologies (P) Ltd. is seeking a help desk professional to handle customer technical support via calls and emails from Noida. Fresh graduates with up to 1 year of experience will be considered, and knowledge of cross‑platform troubleshooting is preferred.

Role involves remote deployment activities of core products, documenting cases, and adhering to SLA/TAT. Six‑day shift, Hindi and English communication required.

Qualifications

• Must be graduate in any stream; CS or equivalent preferred.
• Basic troubleshooting across Windows/Linux/Mac remotely.
• Familiarity with common remote support tools and logs collection.

Responsibilities

• Answer, follow up and respond to customer cases through email and phone in predefined SLA & TAT.
• Ensure full understanding of the issue and impact to customer.
• Basic troubleshooting, collect logs, configuration details and attempt reproduction.
• Research issues with partners/team and in knowledge base/documentation.
• Document interactions, update tickets and describe resolutions clearly.
• Adhere to company policies on customer handling and case management.
• Perform other duties and projects as assigned.

Skills

Cross‑platform troubleshooting

Support tools

Linux fundamentals

Communication skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

TeamViewer

AnyDesk

WebEx

GoToAssist

Windows Remote Assistance

Job description

No. of openings:

Location: (Noida)

Experience: 0 - 1 years

Joining Period:

Job brief

This role requires handling of customers technical support at help desk via calls / emails, for timely resolution, project delivery, follow up and deployment activities of our core products via remote sessions

• Answer, follow up and respond to customer cases through email and phone in predefined SLA & TAT


• Ensure full understanding of the issue (including impact to customer)


• Basic troubleshooting of the scenario, gather required logs, configuration details and attempt to reproduce the reported issues


• Research the issue with partners / team members and in the knowledge base/documentation as needed


• Document all interactions, update tickets and case details, including a detailed description of the issue and any resolutions provided/recommended.


• Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.


• Perform other duties and projects as assigned.

Required Skills:

• Troubleshooting of cross platform OS ( Windows, Linux, Mac) remotely


• Familiarity with support tools ( Team viewer, Anydesk, WebEx, Go to assist, Windows Remote Assistance etc)


• Linux & Network fundamentals (Command line navigation and basic features, file system, permissions, networking, etc.)


• Days Shift Job (6 Days - 9:30 AM to 6:30 PM)


• Excellent written and verbal communication skills(Speech clarity, voice clarity, good pronunciation)


• Well versed in speaking Hindi, English

Educational Qualifications:

• Must be Graduate in any stream- Bachelor’s degree or higher in Computer Science, or equivalent experience.


• Must be having at least 6 months exp. in handling clients and technical calls and emails


• Good analytical problem solving skills.


• Ability to work well with others on a team

About the company - DataResolve

Data Resolve Technologies is an emerging player in the area of Cyber Security and intelligence for Enterprises. It is focused on addressing insider data theft and data loss with security analytics via end points, from in-premise andon-cloud platforms, with products christened as “inDefend – Solution for Insider Threat.We have 100+ enterprise customers with customer presencein multiple countries. We have been recognized amongst theTop 10 emerging companies by Nasscom in 2014. Recognized amongst the Top20 fastest growing IT Services in 2014 and 2015.We have been recognized amongst the Emerging Cyber Security Company by DSCI in 2014 And the list goes when it comes to honors and accolades….

More details about the company, products, customers, promoters, management, advisors etc. Can be reached at www.dataresolve.com