Jr Customer Service Executive- Service Delivery - Platform Planning

Tata Communications; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications Ltd. in Chennai is seeking a highly motivated Jr Customer Service Executive to support day-to-day platform and network planning operations within the Service Delivery - Platform Planning & Network Design department.

With 2–5 years of experience and a focus on customer service excellence, you will coordinate with cross-functional teams, monitor SLAs, analyze performance data, and contribute to process improvements while maintaining confidentiality and delivering reliable

Qualifications

• Understanding of platform planning and network design.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience with customer service tools and software.

Responsibilities

• Maintain daily activities and routines to ensure smooth operation.
• Ensure SLAs are achieved and proactively maintain them to meet company standards.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide excellent customer service to internal stakeholders and external customers.
• Analyze data and metrics to identify trends and areas for improvement.

Skills

Platform planning

Network design principles

Communication skills

Analytical skills

Customer service tools

Confidentiality handling

Job description

We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Service Delivery - Platform Planning & Network Design department. The ideal candidate will have 2-5 years of experience and work under direct supervision, responsible for day-to-day platform and network planning operations.

Roles and Responsibility

• Maintain daily activities and routines to ensure smooth operation.
• Ensure SLAs are achieved and proactively maintain them to meet company standards.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide excellent customer service to internal stakeholders and external customers.
• Analyze data and metrics to identify trends and areas for improvement.

Job Requirements

• Strong understanding of platform planning and network design principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience with customer service tools and software.
• Ability to maintain confidentiality and handle sensitive information.
• Company name: Tata Communications Ltd.
• Industry: IT Services & Consulting.