Jr Team Member- Program Management - Platform Planning

Tata Communications; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Communications is seeking a Delivery Coordinator with 0–1 year of Telecom/ISP domain experience to manage delivery of services for international customers. You will coordinate with suppliers, handle OLO delivery management, and ensure timely installation and SLA adherence.

Strong verbal and written communications are essential plus teamwork, ownership, and customer-focused collaboration with stakeholders to ensure readiness and successful order execution.

Qualifications

• 0 to 1 year of experience in Telecom/ISP domain.
• Basic understanding of telecom standards & protocols.
• Knowledge of Microsoft Office applications.
• Strong coordination and logical approach.
• Ability to manage end-to-end order delivery and SLA adherence.
• Escalation management when projects are at risk.
• Clear customer communications and KCIs (Keep Customer Informed).
• End-to-end order management and coordination with suppliers for priority orders.

Responsibilities

• Delivery of services for international customers.
• OLO - Delivery Management.
• Supplier coordination for service delivery.
• Ensure all installation functions meet agreed SLAs.
• Perform escalation management when projects are in jeopardy.
• Customer communications and KCIs to keep customers informed.
• End-to-end order management for smooth delivery.
• Coordinate with suppliers and secure field resources for priority orders.

Skills

Telecom domain knowledge

Coordination skills

Delivery management

Customer communication

Escalation management

Customer experience

Team collaboration

Tools

Microsoft Office

Job description

Candidate should have 0 to 1 year of experience in Telecom/ISP domain

• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO - Delivery Management
• Supplier co-ordination for service delivery
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

Strong Verbal and written communications skills

Other requirements

• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders