Jr. Logistics Executive

The Indian Garage Co.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

The Indian Garage Co. is seeking a Junior Logistics Executive to support the D2C Marketing team in managing day-to-day logistics and order fulfilment across the company's direct-to-consumer channels.

The role coordinates with warehouses, courier partners and internal teams to ensure timely, accurate and cost-efficient delivery. Responsibilities include end-to-end logistics for D2C orders, tracking shipments, resolving issues with warehouse, finance and marketing, monitoring costs, and

Qualifications

• Graduate in any discipline; logistics, supply chain, operations or business-related education is preferred.
• 0–2 years of experience in logistics, e-commerce operations, supply chain, order fulfilment or a similar role.
• Freshers with relevant internships and strong coordination/analytical skills may also be considered.

Responsibilities

• Coordinate end-to-end logistics activities for D2C orders from order processing through final delivery.
• Track daily order dispatches, shipments, deliveries, cancellations, returns and undelivered shipments.
• Coordinate with warehouse, customer service, finance and marketing teams to resolve order and logistics issues.
• Liaise with courier and logistics partners for shipment pickup, tracking, delivery exceptions and escalations.
• Monitor shipment status and proactively follow up on delayed, stuck or failed deliveries.
• Maintain accurate logistics trackers, MIS reports and daily/weekly performance updates.
• Support management of RTO (Return to Origin), returns and exchanges and ensure timely closure.
• Verify shipping information, order details and courier documentation to minimize errors and delivery failures.
• Assist in monitoring logistics costs, freight charges and other operational expenses.
• Support reconciliation of shipment data, COD remittances and logistics invoices in coordination with Finance.
• Identify recurring logistics issues and suggest practical improvements to improve delivery experience and reduce RTO.
• Support D2C campaigns, launches and peak-season activities by coordinating additional logistics requirements.
• Maintain proper records of courier performance, delivery timelines and service-level issues.

Skills

Coordination

Analytical skills

Attention to detail

Communication

Education

Graduate degree

Tools

MS Excel

Google Sheets

OMS

WMS

ERP

Job description

Junior Logistics Executive – D2C Marketing

Company: The Indian Garage Co. (TIGC)

Department: D2C Marketing / E-commerce

Employment Type: Full-time

Experience: 1–2 years

Reports To: D2C / E-commerce / Marketing Manager

About the Role

We are looking for a Junior Logistics Executive to support the D2C Marketing team in managing day-to-day logistics and order fulfilment activities across the company's direct-to-consumer channels. The role will coordinate with internal teams, warehouses, courier partners and other stakeholders to ensure timely, accurate and cost-effective order movement and delivery.

Key Responsibilities

• Coordinate end-to-end logistics activities for D2C orders from order processing through final delivery.
• Track daily order dispatches, shipments, deliveries, cancellations, returns and undelivered shipments.
• Coordinate with warehouse, customer service, finance and marketing teams to resolve order and logistics issues.
• Liaise with courier and logistics partners for shipment pickup, tracking, delivery exceptions and escalations.
• Monitor shipment status and proactively follow up on delayed, stuck or failed deliveries.
• Maintain accurate logistics trackers, MIS reports and daily/weekly performance updates.
• Support management of RTO (Return to Origin), returns and exchanges and ensure timely closure.
• Verify shipping information, order details and courier documentation to minimize errors and delivery failures.
• Assist in monitoring logistics costs, freight charges and other operational expenses.
• Support reconciliation of shipment data, COD remittances and logistics invoices in coordination with Finance.
• Identify recurring logistics issues and suggest practical improvements to improve delivery experience and reduce RTO.
• Support D2C campaigns, launches and peak-season activities by coordinating additional logistics requirements.
• Maintain proper records of courier performance, delivery timelines and service-level issues.

Key Performance Indicators (KPIs)

• On-time dispatch and delivery performance
• Order accuracy and shipment processing efficiency
• RTO and failed-delivery percentage
• Return and exchange closure timelines
• Courier partner SLA adherence
• Accuracy and timeliness of MIS/reporting
• Resolution time for shipment-related escalations
• Good understanding of logistics, order fulfilment and e-commerce operations.
• Strong coordination and follow-up skills.
• Good communication and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work in a fast-paced, deadline-driven D2C environment.
• Basic analytical and problem-solving skills.
• Good working knowledge of MS Excel / Google Sheets.
• Ability to work effectively with multiple internal and external stakeholders.

Education & Experience

• Graduate in any discipline; logistics, supply chain, operations or business-related education is preferred.
• 0–2 years of experience in logistics, e-commerce operations, supply chain, order fulfilment or a similar role.
• Freshers with relevant internships and strong coordination/analytical skills may also be considered.

Preferred Exposure

• Experience with D2C, e-commerce or fashion/lifestyle retail operations.
• Exposure to OMS, WMS, ERP or e-commerce platforms.
• Experience working with courier aggregators or logistics partners.
• Basic understanding of COD, prepaid orders, RTO, returns and exchanges.

What We Are Looking For

A proactive, detail-oriented and ownership-driven individual who can manage day-to-day logistics coordination independently, follow up rigorously with stakeholders and contribute to a smooth customer delivery experience.