D2C Operations & Logistics Associate

Exotic Mile; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

GoBoult is seeking a D2C Operations & Logistics Associate to manage day-to-day order operations across goboult.com and other channels, ensuring a smooth end-to-end lifecycle from placement to delivery.

You will coordinate with 3PLs, warehouses, and cross-functional teams to monitor logistics KPIs, optimize fulfillment, and safeguard a positive post-purchase experience in a fast-growing environment.

Qualifications

• Bachelor's degree in Engineering, Business, Operations, or a related field.
• 1-3 years in D2C/e-commerce operations, logistics, fulfillment, or supply chain.
• Experience with Shopify, 3PL/courier platforms, warehouse management systems, and e-commerce operations dashboards.

Responsibilities

• Manage day-to-day order operations across goboult.com and other D2C channels.
• Monitor the complete order lifecycle from order placement, processing, and fulfillment to delivery.
• Coordinate with warehouse and fulfillment partners to resolve order-related issues.
• Track key logistics metrics and identify delivery delays or bottlenecks.
• Coordinate inventory across Shopify, warehouse systems, and stock reconciliation.
• Manage returns, refunds, and customer experience from an operations perspective.

Skills

Shopify

3PL coordination

E-commerce ops

Data analysis

Excel/Sheets

Ops dashboards

End-to-end lifecycle

Attention to detail

Education

Bachelor's degree in Engineering, Business, Operations, or related field

Tools

Shopify

Job description

D2C Operations & Logistics Associate

About GoBoult

GoBoult is Indias #1 rated audio brand and one of the fastest-growing wearable brands, trusted by millions and recognized for market leadership and profitability in a highly competitive space. With disruptive campaigns, bold innovation, and nearly 1 million units sold monthly, GoBoult is redefining how India experiences sound and technology.

We are now looking for a D2C Operations & Logistics Associate to help manage and scale the operational engine behind goboult.com and ensure a seamless journey from order placement to final delivery.

Key Responsibilities

Order & D2C Operations

• Manage day-to-day order operations across goboult.com and other D2C channels.
• Monitor the complete order lifecycle from order placement, processing, and fulfillment to delivery.
• Ensure orders are processed accurately and within defined SLAs.
• Coordinate with warehouse and fulfillment partners to resolve order-related issues.
• Track order exceptions such as failed payments, order holds, cancellations, partial shipments, and delayed dispatches.
• Ensure smooth functioning of Shopify and other operational integrations related to orders, inventory, and fulfillment.

Logistics & Fulfillment

• Coordinate with 3PL, courier, and warehouse partners to ensure timely and efficient deliveries.
• Monitor key logistics metrics including dispatch TAT, delivery TAT, NDR, RTO, cancellations, and shipping costs.
• Track shipments and proactively identify delivery delays or operational bottlenecks.
• Work with logistics partners to reduce RTO, NDR, and delivery failures.
• Manage courier allocation and ensure the right logistics partners are used based on geography, serviceability, cost, and performance.
• Regularly review logistics partner performance and drive corrective actions.

Inventory & Warehouse Coordination

• Coordinate with supply chain and warehouse teams to ensure accurate inventory availability across D2C channels.
• Monitor stock levels, inventory movement, and SKU availability.
• Ensure timely replenishment of fast-moving products and flag potential stock‑outs.
• Coordinate inventory reconciliation between Shopify, warehouse systems, and physical stock.
• Identify inventory discrepancies and work with relevant teams to resolve them.
• Support planning for new product launches, campaigns, and promotional events from an operations perspective.

Returns, Refunds & Customer Experience

• Manage the operational process for returns, replacements, cancellations, and refunds.
• Coordinate with customer support, warehouse, and logistics teams to ensure timely resolution of customer issues.
• Monitor return and refund TATs and identify recurring operational issues.
• Analyze return reasons and work with relevant teams to reduce avoidable returns.
• Ensure a smooth post-purchase experience while maintaining operational efficiency.

Data, Reporting & Process Improvement

• Track and report key D2C operations KPIs such as:
  • Order fulfillment rate
  • Dispatch TAT
  • Delivery TAT
  • RTO %
  • NDR %
  • Cancellation %
  • Return %
  • Refund TAT
  • Logistics cost per order
  • Order accuracy
• Build and maintain daily/weekly operational dashboards and reports.
• Use data to identify operational gaps and recommend corrective actions.
• Identify opportunities to automate repetitive processes and improve operational efficiency.
• Develop and maintain SOPs for order processing, fulfillment, returns, and logistics operations.
• Continuously improve processes to support higher order volumes without compromising customer experience.

Cross-Functional Collaboration

• Work closely with D2C, warehouse, supply chain, finance, customer support, and marketing teams.
• Coordinate with logistics and technology partners for integrations, issue resolution, and operational improvements.
• Support marketing and business teams during major campaigns, launches, and peak sales periods.
• Ensure operational readiness for high-volume events and promotional campaigns.
• Act as the key operational point of contact for day-to-day D2C order and logistics issues.

Who You Are

• 1-3 years of experience in D2C operations, e-commerce operations, logistics, supply chain, or fulfillment.
• Hands‑on experience with Shopify or similar e-commerce platforms is preferred.
• Experience working with 3PLs, courier partners, warehouses, or fulfillment centers.
• Strong understanding of the end‑to‑end e-commerce order lifecycle.
• Comfortable working with operational dashboards, Excel/Google Sheets, and data analysis.
• Strong problem‑solving and follow‑up skills with a bias for execution.
• Highly organized and comfortable managing multiple operational priorities simultaneously.
• Strong attention to detail and ownership mindset.
• Ability to work effectively in a fast‑paced, high‑growth environment.

Qualifications

• Education: Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field.
• Experience: 1-3 years in D2C/e-commerce operations, logistics, fulfillment, or supply chain.
• Preferred: Experience with Shopify, 3PL/courier platforms, warehouse management systems, and e-commerce operations dashboards.
• Key Strengths: Operational excellence, analytical thinking, stakeholder management, problem‑solving, and execution.

Why Join Us

• Be part of the team powering GoBoult's rapidly growing D2C business.
• Get hands‑on exposure to e-commerce, logistics, supply chain, and digital operations.
• Work in a high‑growth environment where execution and ownership matter.
• Help build scalable processes capable of supporting millions of customer orders.
• Work closely with cross‑functional teams across D2C, marketing, supply chain, technology, and customer experience.

GoBoult. Built for More. Rooted in India. Driven by You.