Jr Executive / Executive - IT Application Support

Rentokil Pest Control South Africa; Mumbai; On-site; INR 300,000 - 460,000; Full time

Job summary

Rentokil Pest Control South Africa in Goregaon West, Mumbai invites applications for Jr Executive / Executive - Application Support. The role supports in-house applications, resolves queries from branches, analyzes processes, and maintains documentation. Qualification: BSC.IT or any graduate with relevant experience. Freshers welcome. Must have SQL, Excel (Pivot, Vlookup, Import Range, Functions), Google Sheets; 1 year experience preferred; strong communication and team spirit required.

Qualifications

• Graduate degree in CS/IT or BSc-IT with relevant experience.
• Basic SQL and MySQL knowledge required.
• Interim Excel knowledge including pivot tables and VLOOKUP.
• 1 year working experience; freshers welcome.

Responsibilities

• Resolve queries raised by branches.
• Analyze business processes and requirements.
• Create and maintain process documentation.
• Conduct unit testing and troubleshooting.
• Provide support to in-house applications.
• Be a strong team player.
• Enhance knowledge through self-learning.
• Maintain SLA.

Skills

SQL basics

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree in CS/IT or BSc-IT

Tools

Pivot Tables

Vlookup

Google Sheets

Import Range

Functions

Job description

Jr Executive / Executive - Application Support

Location - Goregaon W

Qualification - BSC.IT or Any graduate with Relevant Experience

Experience - Freshers Willing to work in IT Application Support

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Analyst - Business Operations is responsible for working within the Application support team to ensure the issues reported to him are resolved within the time specified. The successful candidate will demonstrate accountability, flexibility and adaptability to handle multiple and changing priorities and be able to successfully collaborate with other teams and stakeholders.

The person will report to the Manager - Application Support. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• Should be able to resolve the queries raised by the branches.
• Analyze business processes and requirements
• Create and maintain process documentation
• Conduct unit testing and troubleshooting

KEY DELIVERABLES

• Troubleshooting issues and providing solutions within the timeline
• Providing support to the in-house applications
• Should be a very strong team player
• Enhancing knowledge with self-learning abilities
• Should be able to maintain SLA

CORE COMPETENCIES

• Should have basic SQL knowledge
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to think logically and troubleshoot issues
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams

EDUCATIONAL / OTHER REQUIREMENTS

• Graduate Degree in Computer Science, Information Technology, BSC-IT
• Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google sheets
• Must have SQL, MySQL knowledge
• 1 Year working experience