Analyst - Application Support

Marquee; Gurugram District; On-site; INR 400,000 - 620,000; Full time

Job summary

Marquee, Gurgaon-based, is seeking an IT support professional to provide 1st line user assistance, refine error messages, and ensure timely resolution of incidents. You will contribute to knowledge bases, deploy templated IT solutions, and support master data management across related applications.

The role involves testing new releases, knowledge transfer, and generating actionable reports for management. Strong communication across teams is essential.

Qualifications

• Degree in computer science or related field is required.
• Master’s degree will be preferred.

Responsibilities

• 1st level support/ user support (instant help with user requests)
• Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
• Timely resolution of issues and root cause analysis of each issue
• Bug reporting and follow up of fixes
• Generating knowledge repository of issues and resolutions for future references
• Emergency response (handling of mission critical situations)
• Providing data as for analysis, overviews, statistics, reports Extended activities
• Set up and maintenance of master data for related applications
• Upload and technical support of rates related data
• Testing of new releases/new versions of applications in use
• Knowledge transfer and management
• Creating and conducting of training units and issuing of training material
• Deploying of templated solution in accordance to standard requirements
• Deployment and improvement of IT processes
• Issuing of working instructions and other documentation for application support team
• Specification: A degree in computer science or related field.
• Good communications skills across teams and management

Education

Degree in computer science or related field

Master’s degree preferred

Job description

Company: One of the leading Gurgaon based Supply Chain Organisation

Responsibilities:

• 1st level support/ user support (instant help with user requests)
• Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
• Timely resolution of issues and root cause analysis of each issue
• Bug reporting and follow up of fixes
• Generating knowledge repository of issues and resolutions for future references
• Emergency response (handling of mission critical situations)
• Providing data as for analysis, overviews, statistics, reports Extended activities
• Set up and maintenance of master data for related applications
• Upload and technical support of rates related data
• Testing of new releases/new versions of applications in use
• Knowledge transfer and management
• Creating and conducting of training units and issuing of training material
• Deploying of templated solution in accordance to standard requirements
• Deployment and improvement of IT processes
• Issuing of working instructions and other documentation for application support team

Specification:

• A degree in computer science or related field. Master’s degree will be preferred.
• Good communications skills across teams and management