Junior Customer Service Executive - Program Management

Tata Communications; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Communications Ltd. is seeking to strengthen its operations team. The role involves maintaining daily activities to ensure smooth operations, and proactively meeting SLAs while collaborating with cross-functional teams to resolve customer issues.

Responsibilities include analyzing customer feedback to improve platform planning and network design, and working with the program management team to achieve business objectives in a fast-paced IT services environment.

Qualifications

• Strong understanding of platform planning and network design principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills.
• Experience with customer service tools and software.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Maintain daily activities and routines to ensure smooth operations.
• Ensure SLAs are achieved and proactively work to maintain them.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze customer feedback and provide insights to improve platform planning and network design.
• Work closely with the program management team to achieve business objectives.

Skills

Platform planning & network design

Communication

Problem-solving

Deadline-driven

Analytical skills

Cross-functional collaboration

Tools

Customer service tools & software

Job description

Roles and Responsibility

• Maintain daily activities and routines to ensure smooth operations.
• Ensure SLAs are achieved and proactively work to maintain them.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze customer feedback and provide insights to improve platform planning and network design.
• Work closely with the program management team to achieve business objectives.

Job Requirements

• Strong understanding of platform planning and network design principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills.
• Experience with customer service tools and software.
• Ability to collaborate effectively with cross-functional teams.
• Company name: Tata Communications Ltd.
• Industry: IT Services Consulting.