Sr Customer Service Executive - Provisioning & Configuration

Tata Communications; Chennai; Sur place; INR 900 000 - 1 400 000; Plein temps

Résumé du poste

Tata Communications Limited is seeking a Provisioning, Testing, and Migration Engineer to provision, configure, and troubleshoot access networks for enterprise customers in Chennai. The role requires hands-on work with Carrier Ethernet, IP routing, and switching, and involves coordinating with field engineers and stakeholders within secure environments.

The candidate should have strong troubleshooting skills and experience with network provisioning, migration testing, and collaboration across

Qualifications

• Hands-on experience provisioning and configuring access networks.
• Experience with enterprise voice provisioning and SIP PRI.
• Ability to work in secure environments and shifts.

Responsabilités

• Provision and configure access networks manually and through automation tools.
• Engage with workgroups to ensure outages migrations improve network performance with minimal disruption.
• Support field engineers remotely for commissioning new services and manage escalations.

Connaissances

Carrier Ethernet

IP routing

IP switching

MPLS

BGP

OSPF

IPv4/IPv6

VLAN

Troubleshooting

Formation

CCNA/CCNP

Outils

Wireshark

Geoprove

Huawei U2000

Cisco EPM

Nokia NFM

TeMIP

Cisco ASR

Juniper

Huawei

NCS540

ASR903

Description du poste

Role Overview: Enterprise Services

Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network and services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands‑on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.

Key Responsibilities

Provisioning

• Provision and configure access networks manually and through automation tools.
• Engage with relevant workgroups to ensure that Outages Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
• Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders.

Testing and Migration

• Perform throughput and performance testing using tools like Wireshark and Geoprove.
• Troubleshoot enterprise voice provisioning issues, including SIP PRI. Conduct network validations and assist in migrations with minimal service interruptions.

Collaboration

Engage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver

end‑to‑end enterprise network solutions. Ensure compliance with workplace health and safety (WHS) policies.

Additional Requirements: Work shift hours as required, including in secure rooms if necessary.

Required Skills and Experience

Strong expertise in Carrier Ethernet, IP management, routing, and switching. Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3

VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.

• Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
• Experience with enterprise voice switching and provisioning - C20, Ribon SBC, Ribon PSX. Excellent troubleshooting skills, with the ability to articulate issues clearly. Hands‑on experience with packet tracing and analysis tools like Wireshark and Geoprove.
• Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP.
• Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903

Preferred Qualifications

Certifications: CCNA/CCNP.

Adaptability to flexible time schedules and the ability to work independently. Effective verbal and written communication skills. "Can-do" attitude with excellent time management and multitasking capabilities.

Workplace Health and Safety (WHS) Responsibilities

Actively contribute to maintaining a safe and compliant workplace. Adhere to all workplace health and safety standards.