Jr Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications Limited; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications Limited, a global leader in connectivity and security services, is seeking a capable operations assistant in Pune. The role focuses on day-to-day customer service operations under supervision, ensuring smooth support workflows and adherence to SLAs.

The ideal candidate is a graduate with 0-4 years’ experience, with knowledge of Zscaler, security fundamentals, and CCNA. You will contribute to routine processes, coordination with teams, and ongoing service quality improvements.

Qualifications

• Graduate with 0-4 years of experience.

Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Zscaler

Security

CCNA

Education

Graduate

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Zscaler
• Security
• CCNA

Key Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.