Tech Lead IT Analyst

ECLAT Health Solutions; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Eclat-Health-Solutions-4 is looking for a Technical Lead Analyst for a night shift position in Hyderabad. This role requires strong ownership of incident resolution within healthcare IT systems, primarily focused on stability and security during night operations.

The ideal candidate should have 6-10 years of relevant experience and be skilled in cross-domain troubleshooting, firewalls, and network fundamentals. A proactive approach and excellent communication skills are essential for minimizing operational disruption.

Qualifications

• 6–10 years of experience in Infrastructure, NOC, IT, or Production Support.
• Strong cross-domain troubleshooting ability required.
• Must be experienced in firewall and network fundamentals.

Responsibilities

• Take complete ownership of incidents from detection to closure.
• Resolve tickets generated for OS, applications, and network related incidents.
• Perform rapid triage across OS, network, application, and security layers.

Skills

Cross-domain troubleshooting

Firewall and network fundamentals

Endpoint security tools

Microsoft 365 administration

Incident management platforms

Presentation Skills

Education

6–10 years in Infrastructure / NOC / IT / Production Support

Tools

CrowdStrike

Check Point Harmony

Exchange Online

Job description

Technical Lead Analyst – IT – Night Shift

Location: RMZ Nexity - Hyderabad

Shift: Night Shift (Preferably 9:30 PM – 6:30 AM)

Role Summary

The Technical Lead Analyst – IT is responsible for ensuring high availability, stability, and security of mission‑critical healthcare IT systems during night operations. This role provides end‑to‑end ownership of incident resolution across infrastructure, network, security, and application layers while acting as the technical escalation point for desktop and field engineers.

He will proactively detect, troubleshoot, and remediate issues to minimize clinical and operational disruption.

Core Responsibilities

1. Incident Ownership & Reliability

• Take complete ownership of incidents from detection to closure.
• Perform rapid triage across OS, network, application, and security layers.
• Resolve tickets generated for OS, applications and Network related incidents.
• Drive Major Incident (P1/P2) bridges when required.
• Ensure adherence to SLAs, OLAs, and healthcare compliance requirements.
• Publish shift summaries and incident reports.

Expectation: No uncontrolled escalation — the Lead Analyst leads the resolution path.

• Troubleshoot Windows and Linux server environments.
• Monitor system health, storage, backups, and compute resources.
• Investigate performance bottlenecks and service failures.
• Execute controlled remediation and change activities.

3. Network Operations

Provide L2/L3 support for enterprise network infrastructure:

• FortiGate firewalls – policy troubleshooting, VPN issues, traffic flow analysis.
• Cisco Meraki – switching, wireless health, port issues, VLANs.
• Aruba switches & WiFi – client connectivity, AP health, configuration validation.
• Diagnose latency, packet loss, DNS, DHCP, and routing issues.
• Coordinate with ISPs during outages.

Healthcare mindset: Network downtime directly impacts clinical systems — response must be immediate.

4. Security Stack Support

• Investigate alerts from:
  • CrowdStrike
  • Check Point Harmony
  • Endpoint Privilege Control (EPC)
• Assist with containment during suspected security events.
• Validate endpoint posture and policy enforcement.
• Escalate confirmed threats per SOC workflow.
• Troubleshoot Exchange Online, Teams, authentication, and mail flow.
• Support conditional access and MFA issues.
• Resolve user‑impacting outages quickly to maintain care coordination.

5. Application Reliability

• Perform first‑line troubleshooting for hosted and SaaS healthcare apps.
• Validate server connectivity, certificates, dependencies, and APIs.
• Engage vendors with actionable diagnostics.

Ownership continues until service restoration, not just escalation.

Act as the highest technical authority during night shift:

• Guide desktop engineers through structured troubleshooting.
• He needs to troubleshoot and resolve tickets. Backlog reduction is his primary KRA.
• Provide remote hands direction, assistance for site teams.
• Prevent unnecessary vendor escalations.
• Maintain operational discipline.

Required Technical Expertise

Experience: 6–10 years in Infrastructure / NOC /IT/ Production Support

Must‑Have Skills

• Strong cross‑domain troubleshooting ability.
• Firewall and network fundamentals.
• Endpoint security tools.
• Microsoft 365 administration.
• Incident management platforms.
• Presentation Skills

Preferred

• ITIL certification.
• Azure / Cloud fundamentals.
• Automation mindset (PowerShell/Python is a plus).

Ownership Mentality

Self‑motivated, disciplined and flexible

Does not pass incidents— drives them to closure.

Decision Making Under Pressure

Night shifts demand independent judgement.

Structured Troubleshooting

Avoids guesswork; follows layered diagnosis.

Communication

Clear updates during high‑impact outages. Simplifies complex problems and drives resolution.