IT Support Specialist

Stefanini, Inc; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Stefanini, Inc in Mumbai, India is seeking a Technical Support Specialist to provide deskside IT support as employees return to office and work across locations. You will resolve BAU tickets, perform on-site analysis, and assist users from remote workstations with strong troubleshooting.

The role requires 2–3+ years of experience, proficiency in Windows and Mac, and excellent communication skills. This position offers full-time hours and opportunities to collaborate with global teams.

Qualifications

• 2–3+ years of hands-on IT support experience.
• Experience with Windows and Mac support.
• IMAC tasks (Install, Move, Add, Change).
• Proficient with VPN, Remote Desktop, and VDI.
• Strong communication and customer service skills.

Responsibilities

• Provide swift deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Install, configure, test and maintain workstations and related devices.
• Record and manage tickets in ServiceNow.
• Collaborate with global teams to troubleshoot client issues.
• Utilize tools for building and troubleshooting client devices.

Skills

Strong communication skills

Customer service orientation

Technical troubleshooting

Deskside support

Tools

ServiceNow

Remote Desktop

VDI

VPN

Office 365

Job description

Job Details

Technical Support Specialist

IT Support Specialist Mumbai,MH Posted:9/16/2026 Job Description Job ID#:64943

Job Category: Technical Support Specialist

Position Type: Full Time

Duration: full time

Shift: 1

Remaining Positions: 1

Details

Desktop Support Specialist / L2 Support:

We are looking for a L2 engineer / technician to work on the Return to Office and Restack teams. Our client has started to return to the office and need to support their users as they return. They are also moving / consolidating offices and workstations throughout the building. Employees will no longer be assigned to a permanent "office" or "desk" but have the ability to work from anywhere in the building using Virtual Workstations that they can check out for the day / week.

Job Requirements Details

• Minimum 2 - 3+ years of experience.
• Break / Fix - L1 and L2 issues.
• Windows / MAC Support
• IMAC - Install, Move, Add, Change
• Hardware / Software issues
• Connectivity issues - VPN, Soft Phones, Remote Desktop, VDI
• Ticketing System (ServiceNow)
• Asset Tracking / Inventory Management
• Office 365
• Strong Communications Skills
• The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices

Pay Range

$ 300000.00 - $ 600000.00