Job opening For End User Support Engineer L2 - Pune
Team Computers
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Job summary
Team Computers is seeking an End User Support / IT Engineer L2 in Pune, Balewadi. The role covers end-user support, desktop admin, M365, and site network security operations for a remote office environment.
You will serve as the primary IT representative at the site, handling onboarding, AD, and ticket resolution, while coordinating with vendors for remote office IT operations.
Qualifications
- End User Computing (EUC) Support
- Microsoft 365 Administration
- Windows 10/11 Administration
- Active Directory
- Intune (Preferred)
- Cisco Switching
- Sophos Firewall
- TCP/IP Networking
- DNS, DHCP, NAT
- VPN Technologies
- Printer, Audio/Video and Peripheral Support
Responsibilities
- Level 1 and Level 2 End User Support
- Windows 10/11 desktop and laptop administration
- Microsoft 365, Teams, OneDrive and Outlook support
- User onboarding and offboarding
- Active Directory account support
- Asset and inventory management
- Laptop provisioning and deployment
- Cisco switch administration and troubleshooting
- Sophos firewall administration and VPN support
- Network troubleshooting and connectivity analysis
- Vendor coordination and remote office IT operations
Skills
Tools
Job description
Role : End User Support / IT Engineer L2
Location : Pune, Balewadi
Exp : 4+ years
The End User Support & Site IT Engineer is responsible for providing end-to-end IT support services for remote office users, including desktop support, laptop lifecycle management, Microsoft 365 support, local site network support, and security device administration. The role acts as the primary IT representative at the site and serves as the escalation point for complex user, infrastructure, and connectivity issues.
- Level 1 and Level 2 End User Support
- Windows 10/11 desktop and laptop administration
- Microsoft 365, Teams, OneDrive and Outlook support
- User onboarding and offboarding
- Active Directory account support
- Asset and inventory management
- Laptop provisioning and deployment
- Cisco switch administration and troubleshooting
- Sophos firewall administration and VPN support
- Network troubleshooting and connectivity analysis
- Vendor coordination and remote office IT operations
- Configure and troubleshoot Cisco switch ports
- VLAN and LAN troubleshooting
- DHCP, DNS and TCP/IP troubleshooting
- Sophos firewall rule implementation
- VPN user support and troubleshooting
- Internet connectivity issue resolution
- Basic log analysis and incident escalation
- End User Computing (EUC) Support
- Microsoft 365 Administration
- Windows 10/11 Administration
- Active Directory
- Intune (Preferred)
- Cisco Switching
- Sophos Firewall
- TCP/IP Networking
- DNS, DHCP, NAT
- VPN Technologies
- Printer, Audio/Video and Peripheral Support
- 4-8 years of End User Support experience
- Experience supporting remote or branch offices
- Strong troubleshooting and customer service skills
- Experience with network troubleshooting and firewall administration
- Experience supporting executive and VIP users
- CCNA
- Microsoft MS-900
- Microsoft Endpoint Administrator
- ITIL Foundation (Good To Have)
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