Job Opening For End User Support / IT Engineer L2 - Pune

Team Computers; Pune District; On-site; INR 550,000 - 900,000; Full time

Job summary

Team Computers in Pune, Balewadi, is seeking an End User Support / IT Engineer L2 with 4+ years of experience to deliver end-to-end IT support for remote office users. The role covers desktop support, device provisioning, M365 support, and local site network administration, serving as the escalation point for complex user, infrastructure, and connectivity issues.

Responsibilities include Windows 10/11 administration, Active Directory management, Intune (preferred), Cisco switch and Sophos

Qualifications

• 4+ years of experience in end-user support or IT engineering.
• Experience supporting remote or branch offices is a plus.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 end-user support for desktop and laptop issues.
• Administer Windows 10/11 desktops and laptops and manage Microsoft 365 services.
• Handle Active Directory accounts, onboarding/offboarding, and device provisioning.
• Manage Cisco switches, Sophos firewall, VPNs, and network connectivity.
• Perform asset/inventory management and vendor coordination for remote offices.
• Troubleshoot DHCP/DNS/TCP/IP, VLANs, and firewall rules.

Skills

EUC Support

Microsoft 365 Administration

Windows 10/11 Administration

Active Directory

Intune

Cisco Switching

Sophos Firewall

TCP/IP Networking

DNS, DHCP, NAT

VPN Technologies

Printer/AV/Peripheral Support

Job description

Role : End User Support / IT Engineer L2

Location : Pune, Balewadi

Exp : 4+ years

The End User Support & Site IT Engineer is responsible for providing end-to-end IT support services for remote office users, including desktop support, laptop lifecycle management, Microsoft 365 support, local site network support, and security device administration. The role acts as the primary IT representative at the site and serves as the escalation point for complex user, infrastructure, and connectivity issues.

Key Responsibilities

• Level 1 and Level 2 End User Support
• Windows 10/11 desktop and laptop administration
• Microsoft 365, Teams, OneDrive and Outlook support
• User onboarding and offboarding
• Active Directory account support
• Asset and inventory management
• Laptop provisioning and deployment
• Cisco switch administration and troubleshooting
• Sophos firewall administration and VPN support
• Network troubleshooting and connectivity analysis
• Vendor coordination and remote office IT operations
• Configure and troubleshoot Cisco switch ports
• VLAN and LAN troubleshooting
• DHCP, DNS and TCP/IP troubleshooting
• Sophos firewall rule implementation
• VPN user support and troubleshooting
• Internet connectivity issue resolution
• Basic log analysis and incident escalation

Required Technical Skills

• End User Computing (EUC) Support
• Microsoft 365 Administration
• Windows 10/11 Administration
• Active Directory
• Intune (Preferred)
• Cisco Switching
• Sophos Firewall
• TCP/IP Networking
• DNS, DHCP, NAT
• VPN Technologies
• Printer, Audio/Video and Peripheral Support

Required Experience

• Experience supporting remote or branch offices
• Strong troubleshooting and customer service skills
• Experience with network troubleshooting and firewall administration
• Experience supporting executive and VIP users