Jira ALM Developer

Mobily Infotech; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Mobily Infotech is seeking a Jira Developer to design, implement, and maintain Jira-based solutions across Agile, ITSM, and SDLC processes. You will extend Jira with custom workflows, automation, and plugins, and integrate with CI/CD tools and other enterprise systems.

Strong problem-solving and stakeholder collaboration are essential for success. The role emphasizes advanced Jira configuration, migrations, dashboards, and governance, with L3 support responsibilities and mentorship of junior

Qualifications

• 6-8 years of hands-on Jira experience (Software and/or Service Management).
• Strong Jira administration and customization expertise.
• Experience with Jira REST APIs and Groovy scripting (ScriptRunner).

Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions.
• Develop and maintain custom Jira plugins/apps using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and more.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM processes within Jira.
• Design and maintain dashboards, reports, and KPIs for projects and programs.
• Manage Jira upgrades, performance, access, and security configurations.
• Provide L3 support for Jira incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, and engineering to translate requirements.
• Ensure Jira configurations align with governance and audit requirements.
• Document configurations, solutions, and operating procedures.
• Mentor junior administrators or developers when required.

Skills

Jira administration

Jira customization

Agile & DevOps

Jira REST APIs

Groovy ScriptRunner

CI/CD integrations

SQL knowledge

Troubleshooting

Stakeholder communication

Tools

Atlassian SDK

GitLab

Jenkins

Job description

Role Purpose

The Jira Developer is responsible for designing, developing, customizing, and supporting Jira-based solutions to enable efficient projects, program, and DevOps delivery. The role focuses on advanced Jira configuration, automation, integrations, and extensions to support Agile, ITSM, and SDLC processes across the organization.

Key Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet business and delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions to streamline processes.
• Develop and maintain custom Jira plugins/apps (if required) using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (e.g., GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other enterprise systems.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM processes within Jira.
• Design and maintain custom dashboards, reports, and KPIs for projects, programs, and management.
• Manage Jira upgrades, performance tuning, user access, and security configurations.
• Provide L3 support for Jira-related incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather and translate requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.
• Document configurations, solutions, and operating procedures.
• Support Jira data migration, cleanup, and archiving activities.
• Mentor junior administrators or developers when required.

Required Qualifications & Experience

• 6-8 years of hands-on experience working with Jira (Software and/or Service Management).
• Strong expertise in Jira administration and customization.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands-on experience with Groovy (ScriptRunner) or similar automation/customization tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and interact effectively with technical and non-technical stakeholders.

Nice to Have / Preferred Qualifications

• Experience developing custom Jira plugins/apps using Java and Atlassian SDK.
• Experience with Confluence customization and integration.
• Exposure to ITSM processes (Incident, Problem, Change, Request).
• Experience in large enterprise or telecom environments.
• Atlassian certifications (ACP-xxx) are a plus.
• Experience with SAFe or enterprise Agile at scale.