Jira Administrator

ClearTrail Technologies; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ClearTrail Technologies in Indore, MP is seeking a Jira Administrator to configure, maintain, and optimize the Jira platform for agile software development and project management. You will implement custom workflows, automation, and integrations to streamline delivery and provide real-time project insights.

The role involves managing users, permissions, plugins, and dashboards, with a focus on security, governance, and documentation.

Qualifications

• Experience configuring Jira projects, workflows, screens, issue types, and custom fields.
• Strong knowledge of Jira automation and issue linking.
• Experience managing users, permissions, and training users.
• Ability to configure and optimize Jira to support agile development teams.

Responsibilities

• Jira Configuration and Customization: Create and manage Jira projects, workflows, screens, issue types, custom fields, and schemes to align with agile processes.
• Configure and maintain Jira Automation rules to automate workflows and notifications.
• Integration and Plugin Management: integrate Jira with version control systems and CI/CD pipelines; evaluate and manage Atlassian Marketplace apps.
• Maintenance and Performance: monitor Jira health, troubleshoot, plan upgrades.
• Reporting and Metrics: create dashboards and KPIs for stakeholders.
• Support and Training: provide user support and conduct Jira training.
• Process Improvement: establish governance standards and scalable Jira solutions.
• Security and Compliance: ensure data security and licensing compliance.
• Documentation: maintain comprehensive Jira configurations and procedures.

Skills

Jira configuration

Jira admin

User management

Workflow customization

Automation & dashboards

Training & support

Process governance

Security & compliance

Documentation

Tools

Jira

Atlassian Marketplace

Job description

Role - Jira Administrator

Years of Experience Required - 5 to 8 Years

Location - Indore, MP

Requisition Description

We are looking for a Jira administrator for configuring, maintaining, and optimizing the Jira platform to support the software development and project management processes. Primary focus is on ensuring the smooth functioning of Jira as the central tool for issue tracking, project management, and collaboration within the agile environment. Jira Administrator will be responsible for the setup, configuration and ongoing administration of the Jira platform to support our agile development teams. This role will involve working closely with software development teams, product owners, and other stakeholders to ensure Jira is effectively utilized to streamline workflows, enhance productivity, and provide real-time insights into project progress.

Roles and Responsibilities

1.Jira Configuration and Customization: Create and manage Jira projects, workflows, screens, issue types, custom fields, and schemes to align with the agile development process. Customize Jira workflows to meet the specific needs of different development teams and projects. Implement and maintain issue linking, permission schemes, and notification schemes.

Configure and maintain Jira Automation rules to automate workflows, notifications, issue transitions, approvals, and other repetitive processes to improve operational efficiency.

2.User Management: Manage user access and permissions in Jira to ensure appropriate levels of access are granted to different team members and stakeholders.

Onboard new team members and provide Jira training and support as needed.

3.Integration and Plugin Management: Integrate Jira with other tools used in the software development process, such as version control systems and continuous integration/continuous deployment (CI/CD) pipelines.Evaluate, install, configure, upgrade, and maintain Atlassian Marketplace apps/plugins based on business requirements while ensuring compatibility and performance.Regularly review installed plugins/licenses and recommend optimization, upgrades, or decommissioning of unused applications.

4.Maintenance and Performance: Regularly monitor the health and performance of the Jira system, troubleshoot issues, and optimize its performance.Plan and execute upgrades and patches for Jira, ensuring minimal disruption to ongoing projects.Perform periodic health checks, clean ups, and configuration reviews to ensure optimal system performance and scalability.

5.Reporting and Metrics: Create and maintain Jira dashboards and reports to provide project metrics and performance insights to stakeholders.Work with teams to define and implement relevant Key Performance Indicators (KPIs) for projects.

6.Support and Training: Provide ongoing support to Jira users, addressing their questions, issues, and feedback.Conduct training sessions for teams to ensure they effectively use Jira in their daily activities.

7.Process Improvement: Collaborate with development teams and stakeholders to identify process improvement opportunities and implement scalable Jira solutions aligned with organizational governance standards and best practices.Establish and maintain Jira governance standards including project templates, workflow standards, naming conventions, field usage, permission models, and configuration consistency across projects.

8.Security and Compliance: Ensure Jira data is secure and compliant with company policies and industry regulations.

Implement backup and disaster recovery strategies for Jira data.Monitor and optimize Jira license utilization, perform periodic user access reviews, and ensure compliance with organizational licensing policies.

9. Documentation: Maintain comprehensive documentation for Jira configurations, workflows, automations, integrations, administrative procedures, and best practices.Create user guides, knowledge base articles, and standard operating procedures to support end users and administrators.