Senior Atlassian / JIRA Support & Developer

CBC; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

CBC in Bengaluru is seeking a Senior Atlassian / JIRA Support & Developer with 7+ years of hands-on experience to administer Jira, Confluence and JSM, maintain workflows, automate processes, and lead ITSM-aligned governance.

You will collaborate with global teams to translate business needs into Atlassian solutions, manage REST API integrations, build dashboards, and provide L2/L3 support while ensuring platform stability and scalability.

Qualifications

• 7+ years of hands-on Atlassian experience with Jira and Confluence.
• Expertise in enterprise-scale Jira/Confluence environments.
• Strong knowledge of Jira company-managed and team-managed projects.
• Experience with Jira Service Management (JSM) and dashboards.
• Understanding of ITSM processes and governance.

Responsibilities

• Administer and support Jira, Confluence, and JSM platforms.
• Design and maintain workflows, schemes, permissions, and configurations.
• Implement Jira automation to reduce manual effort.
• Support incident, request, Agile, and portfolio management use cases.
• Create Jira dashboards, filters, JQL, and operational reports.
• Manage integrations via REST APIs, webhooks, and third-party tools.
• Administer Atlassian Marketplace apps and governance standards.
• Provide L2/L3 support and coordinate with teams and vendors.
• Assist platform transitions, migrations, and audits.

Skills

Atlassian tools

Jira administration

Confluence administration

Jira Automation

ITSM knowledge

REST APIs knowledge

Workflow design

Cross-functional collaboration

Education

Bachelor’s or Master’s in CS/IS

Tools

Jira

Confluence

Jira Service Management (JSM)

REST APIs

Job description

Job Title: Senior Atlassian / JIRA Support & Developer

Experience: 7+ Years

Employment Type: Full-Time

About the Role

We are looking for an experienced Senior Atlassian / JIRA Support & Developer to provide operational and enhancement support for the Atlassian ecosystem, including Jira, Confluence, and Jira Service Management (JSM).

The candidate will be responsible for platform administration, configuration, workflow optimization, automation, integrations, reporting, and L2/L3 support while ensuring platform stability, scalability, governance, and alignment with ITSM and Agile processes.

Key Responsibilities

• Administer and support Jira, Confluence, and Jira Service Management platforms.
• Design, configure, and maintain workflows, schemes, permissions, and project configurations.
• Implement and maintain Jira automation to reduce manual effort.
• Support incident, request, Agile, and portfolio management use cases.
• Create and maintain Jira dashboards, filters, JQL queries, and operational reports.
• Manage integrations with external tools, including CI/CD, ITSM, reporting tools, REST APIs, and webhooks.
• Administer and support Atlassian Marketplace applications.
• Ensure platform governance, documentation, standards, and best practices.
• Provide L2/L3 support and coordinate with vendors and internal technical teams.
• Support platform transitions, migrations, and audit activities.
• Work with global and distributed teams to understand requirements and translate business processes into Atlassian solutions.

Required Skills & Experience

Must Have:

• 7+ years of hands-on experience with Atlassian tools.
• Strong experience supporting enterprise-scale Jira and Confluence environments.
• Expertise in Jira – Company-managed and Team-managed projects.
• Strong knowledge of Confluence spaces, templates, and permissions.
• Hands-on experience with Jira Service Management (JSM).
• Strong expertise in workflow configuration and permissions.
• Experience with Jira Automation.
• Strong knowledge of Dashboards, Filters, and JQL.
• Good understanding of ITSM/service desk processes, including Incident, Request, Change, and Problem Management.
• Experience in process mapping and workflow design.
• Experience with REST APIs, webhooks, and third-party integrations.
• Experience with Atlassian Marketplace app administration.

Soft Skills

• Project management
• Problem-solving ability
• Ability to work effectively with global/distributed teams
• Good documentation and collaboration skills

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience.

• Configured and optimized Jira and Confluence environments
• Well-documented workflows, templates, and standards
• Automated processes with reduced manual operations
• Dashboards and reports supporting business decision-making