Jira Administrator

ClearTrail Technologies Pvt. Ltd.; Indore District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

ClearTrail Technologies Pvt. Ltd. in Indore seeks a Jira Administrator to configure, optimize and maintain the Jira platform, serving as the central tool for agile issue tracking and project management.

You will collaborate with development teams, product owners and stakeholders to streamline workflows, build dashboards, automate processes, and provide training and support to ensure Jira delivers real-time project insights.

Qualifications

• 5-8 years of experience in Jira administration or related roles.
• Strong understanding of Agile workflows and project management.
• Experience configuring Jira projects, workflows, screens and schemes.
• Ability to train users and provide ongoing Jira support.

Responsibilities

• Configure and customize Jira projects, workflows, fields and schemes to match Agile processes.
• Manage user access, permissions, and onboarding of new team members.
• Integrate Jira with version control and CI/CD tools; maintain plugins.
• Monitor Jira performance, perform upgrades and health checks.
• Create dashboards and reports to provide real-time project metrics.
• Provide ongoing user training and governance on Jira usage.

Skills

Jira administration

Workflow design

Agile coaching

Training & support

Dashboard reporting

Tools

Jira

Atlassian Marketplace

Plugins & integrations

Automation rules

Job description

INNOVATE WITH LEADING-EDGE TECHNOLOGIES TO DEFINE THE FUTURE OF COMMUNICATION INTELLIGENCE

• Experience: 5 - 8 Years

Requisition Description

We are looking for a Jira administrator for configuring, maintaining, and optimizing the Jira platform to support the software development and project management processes. Primary focus is on ensuring the smooth functioning of Jira as the central tool for issue tracking, project management, and collaboration within the agile environment. Jira Administrator will be responsible for the setup, configuration and ongoing administration of the Jira platform to support our agile development teams. This role will involve working closely with software development teams, product owners, and other stakeholders to ensure Jira is effectively utilized to streamline workflows, enhance productivity, and provide real-time insights into project progress.

Roles and Responsibilities

• Jira Configuration and Customization:Create and manage Jira projects, workflows, screens, issue types, custom fields, and schemes to align with the agile development process. Customize Jira workflows to meet the specific needs of different development teams and projects. Implement and maintain issue linking, permission schemes, and notification schemes. Configure and maintain Jira Automation rules to automate workflows, notifications, issue transitions, approvals, and other repetitive processes to improve operational efficiency.
• User Management:Manage user access and permissions in Jira to ensure appropriate levels of access are granted to different team members and stakeholders. Onboard new team members and provide Jira training and support as needed.
• Integration and Plugin Management:Integrate Jira with other tools used in the software development process, such as version control systems and continuous integration/continuous deployment (CI/CD) pipelines. Evaluate, install, configure, upgrade, and maintain Atlassian Marketplace apps/plugins based on business requirements while ensuring compatibility and performance. Regularly review installed plugins/licenses and recommend optimization, upgrades, or decommissioning of unused applications.
• Maintenance and Performance:Regularly monitor the health and performance of the Jira system, troubleshoot issues, and optimize its performance. Plan and execute upgrades and patches for Jira, ensuring minimal disruption to ongoing projects. Perform periodic health checks, clean ups, and configuration reviews to ensure optimal system performance and scalability.
• Reporting and Metrics:Create and maintain Jira dashboards and reports to provide project metrics and performance insights to stakeholders. Work with teams to define and implement relevant Key Performance Indicators (KPIs) for projects.
• Support and Training:Provide ongoing support to Jira users, addressing their questions, issues, and feedback. Conduct training sessions for teams to ensure they effectively use Jira in their daily activities.
• Process Improvement:Collaborate with development teams and stakeholders to identify process improvement opportunities and implement scalable Jira solutions aligned with organizational governance standards and best practices. Establish and maintain Jira governance standards including project templates, workflow standards, naming conventions, field usage, permission models, and configuration consistency across projects.
• Security and Compliance:Ensure Jira data is secure and compliant with company policies and industry regulations. Implement backup and disaster recovery strategies for Jira data. Monitor and optimize Jira license utilization, perform periodic user access reviews, and ensure compliance with organizational licensing policies.
• DocumentationMaintain comprehensive documentation for Jira configurations, workflows, automations, integrations, administrative procedures, and best practices. Create user guides, knowledge base articles, and standard operating procedures to support end users and administrators.