Japanese Language Specialist (N2)

Vrinda International; Jaipur; On-site; INR 360,000 - 620,000; Full time

Job summary

Vrinda International is seeking a dedicated Japanese Language Specialist to join our IT Services division. You will manage international voice processes, ensuring clear communication with clients and resolving complex queries while upholding strict quality standards.

The ideal candidate holds JLPT N2, has experience in an international BPO, and is fluent in Japanese and English. Immediate joining and a minimum of six months' relevant work experience are expected as you contribute to delivering

Qualifications

• JLPT N2 certification required.
• Experience in international BPO with voice processes.
• Strong verbal communication in Japanese and English.
• Immediate joining and minimum 6 months of relevant experience.

Responsibilities

• Facilitate international voice interactions for Japanese-speaking clients.
• Analyze and resolve customer inquiries with SLA adherence.
• Adhere to established procedures and quality benchmarks to maintain service excellence.
• Manage client relationships to ensure satisfaction and retention.
• Collaborate with team to improve process efficiency.

Skills

Japanese language proficiency (JLPT N2

English communication

Customer service

Job description

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Job Description

Summary

We are seeking a dedicated Japanese Language Specialist with JLPT N2 certification to join our IT Services division. This role is pivotal in managing international voice processes, ensuring seamless communication with clients, and resolving complex queries while adhering to strict quality standards. The ideal candidate will leverage their proficiency in Japanese to deliver exceptional customer service and maintain high levels of process compliance within a dynamic BPO environment.

Responsibilities

• Facilitate international voice interactions for Japanese-speaking clients, ensuring clear and professional communication.
  
• Analyze and resolve customer inquiries efficiently, providing accurate solutions that meet service level agreements.
  
• Adhere to established operational procedures and quality benchmarks to maintain service excellence.
  
• Manage client relationships with a focus on satisfaction and retention through effective verbal communication.
  
• Collaborate with team members to improve process efficiency and address any operational challenges.
  

Requirements

Requirements:

• Possess mandatory Japanese language proficiency equivalent to JLPT N2 certification.
  
• Demonstrate prior experience in an international BPO setting with a focus on voice processes.
  
• Exhibit strong verbal communication skills in both Japanese and English.
  
• Show a proven track record in customer service, client handling, and query resolution.
  
• Maintain strict adherence to process compliance and quality standards.
  
• Be available for immediate joining.
  
• Complete a minimum of 6 months of relevant work experience.